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Pier Felice
#1 Posted : Sunday, May 10, 2015 11:54:37 AM(UTC)
Pier Felice

Joined: 5/13/2012(UTC)
Posts: 0

XProtect 2014 and slow display of smart client
finding several problems on all systems with more than 20 cameras in both live and in the recorded displayed by the smart client, what should I check to see where you create the problem?
link networks are mixed both copper and wireless, are the swtch 1000 mb, the servers have i7 cpu and 16 gb of ram and the recordings take place on three hd 2Tb in raid 5, the sw is windows 7 pro or win 2012 serever. It uses the milestone XPPro with 22 cameras Axis P1427-lve and 8 cameras Axis P1604-and if I play back images from the browser directly from the cameras the live stream is continuous and of good quality, set protocol h264 16-fs resolution and with full hd when the smart client reproduces the flow (having set the server with the same parameters of the camera) will notice an obvious trigger a deterioration of image compression h264 and sometimes the release of the dark screen with the words The server has lost its connection to the camera . The problem is ever present with cameras Axis P1427-lve less with the P1604-e. L 'sdk used is the latest update on sw detects the camera as Axis 8 device.
#2 Posted : Monday, May 11, 2015 11:02:13 AM(UTC)

Joined: 4/23/2012(UTC)
Posts: 317

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This is not a generic behavior or a bug, but most likely caused by high latency and/or packet loss on the wireless part of the network. Having stated this, it will not be possible to debug or advise further thru the Forum.
Please look into the network configuration and raise a support case, if the issue persist.
Best regards,

Michael W.
Milestone technical support
Pier Felice
#3 Posted : Thursday, May 14, 2015 11:21:25 PM(UTC)
Pier Felice

Joined: 5/13/2012(UTC)
Posts: 0

And why the problem occurs only with the use of the AXIS P1427 -lvë and not with the other cameras that are set to the same resolution full-HD 16-fs? The network examined test bandwidth and latency does not have strange problems, it stands on a transport of 22 Mb in the table ranging from 45 to 64 ms
thanks for your kind attention
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