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Kevin
#1 Posted : Wednesday, April 23, 2014 5:27:12 PM(UTC)
Kevin



Joined: 4/9/2014(UTC)
Posts: 0

Hello,

I'm trying to install an Event server to my architecture. The server is stand alone and the management is stand alone as well.
Below are the logs:

Event Server;

4/23/2014 6:27:44 AM Information --showlangpage
4/23/2014 6:27:44 AM Information --language=en-US
4/23/2014 6:27:44 AM Information --exeDir=C:\Users\Administrator\Downloads
4/23/2014 6:27:44 AM Information Platform: X64
4/23/2014 6:27:44 AM Information Loading XML file... InstallerConfig.xml
4/23/2014 6:27:44 AM Information Loading C:\Program Files (x86)\Common Files\VideoOS\fGvRcTTM9i\InstallerConfig.xml...
4/23/2014 6:27:45 AM Information XML file loaded.
4/23/2014 6:27:45 AM Information -------------------------------------
4/23/2014 6:27:45 AM Information ------------------------------------- Loading XML file... -------------------------------------
4/23/2014 6:27:46 AM Information Plug-in EventServerSQLSelectWizardPage, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null with type EventServerSQLSelectWizardPage.EventServerSQLWizardPageProvider was loaded.
4/23/2014 6:27:46 AM Information Graphics loaded.
4/23/2014 6:29:00 AM Information Parameter 'MANAGEMENTAPPHOST' was added with value '172.18.110.144' from 'ServerSelection.CollectParameters()'
4/23/2014 6:29:00 AM Information Parameter 'MANAGEMENTAPPNAME' was added with value 'http://172.18.110.144:80' from 'ServerSelection.CollectParameters()'
4/23/2014 6:29:00 AM Information Parameter 'MANAGEMENTAPPPORT' was added with value '80' from 'ServerSelection.CollectParameters()'
4/23/2014 6:30:15 AM Information Parameter 'SERVICEACCOUNT' was added with value 'ANALYTICS-SRV\Administrator' from 'ServiceAccountPage.OnBeforeContinue()'
4/23/2014 6:30:15 AM Information Parameter 'SERVICEACCOUNT_NONLOC' was added with value 'ANALYTICS-SRV\Administrator' from 'ServiceAccountPage.OnBeforeContinue()'
4/23/2014 6:30:15 AM Information Parameter 'USERACCOUNT' was added with value 'true' from 'ServiceAccountPage.OnBeforeContinue()'
4/23/2014 6:30:16 AM Information Parameter 'ENCRYPTEDPASSWORD' was added with value '****' from 'ServiceAccountPage.OnBeforeContinue()'
4/23/2014 6:30:16 AM Information Parameter 'INTERNALPASSWORD' was added with value '****' from 'ServiceAccountPage.OnBeforeContinue()'
4/23/2014 6:30:20 AM Information Parameter 'TARGETDIR' was added with value 'C:\Program Files\Milestone' from 'Filelocator.CollectParameters()'
4/23/2014 6:30:20 AM Information Collecting prerequisites...
4/23/2014 6:30:20 AM Information Extracting product installer MilestoneXProtectEventServerInstaller_x64.exe into C:\Program Files (x86)\Common Files\VideoOS\fGvRcTTM9i
4/23/2014 6:30:20 AM Information CabHandler warning: Could not find file 'C:\Program Files (x86)\Common Files\VideoOS\fGvRcTTM9i\MilestoneXProtectEventServerInstaller_x64.exe'.
4/23/2014 6:30:21 AM Information --------------------------------------------------------------------
4/23/2014 6:30:21 AM Information ---------------------------------- Installing ''... ----------------------------------
4/23/2014 6:30:21 AM Information Adding package 'EventServer' with package id 'CE59367B-D8C6-432C-89CB-88F898C81BD4'...
4/23/2014 6:30:21 AM Information Adding package 'DataCollector' with package id '05B1FAD3-0789-44B8-9C7D-542CF059907D'...
4/23/2014 6:30:21 AM Information --------------------------------
4/23/2014 6:30:21 AM Information -------------------------------- Installation of the package started --------------------------------
4/23/2014 6:30:21 AM Information Installing package 'Milestone XProtect Event Server (64-bit)' with product id '{3BE59E3C-A78C-472F-BFD1-C14E7D1687F2}'…
4/23/2014 6:30:21 AM Information MSI: {3BE59E3C-A78C-472F-BFD1-C14E7D1687F2}
4/23/2014 6:30:21 AM Information MSI: C:\Program Files (x86)\Common Files\VideoOS\fGvRcTTM9i\XProtectEventServer_Installer_en-US_x64.msi
4/23/2014 6:30:21 AM Information MSI: INSTALLDIR="C:\Program Files\Milestone\XProtect Event Server" SKIPREGISTRATION="True" SERVICEREGISTRATIONSERVICEURI="http://172.18.110.144:80" SERVICEACCOUNT="ANALYTICS-SRV\Administrator" SERVICEACCOUNT_NONLOC="ANALYTICS-SRV\Administrator" ENCRYPTE USERACCOUNT="true" CONNECTIONSTRING="Data Source=MGMT-SRV;Initial Catalog='CCTV Surveillance';Integrated Security=SSPI" ARPSYSTEMCOMPONENT="1" LANGUAGE="en-US" ACCEPTSTATISTICS="no" REBOOT=Suppress
4/23/2014 6:30:55 AM Information MSI details: Action 9:30:55: INSTALL.
4/23/2014 6:30:55 AM Information MSI details: Action 9:30:55: FindRelatedProducts. Searching for related applications
4/23/2014 6:30:55 AM Information MSI details: Action 9:30:55: DecryptPassword.
4/23/2014 6:30:56 AM Information MSI details: Action 9:30:56: AppSearch. Searching for installed applications
4/23/2014 6:30:56 AM Information MSI details: Action 9:30:56: LaunchConditions. Evaluating launch conditions
4/23/2014 6:30:56 AM Information MSI details: Action 9:30:56: ValidateProductID.
4/23/2014 6:30:56 AM Information MSI details: Action 9:30:56: CostInitialize. Computing space requirements
4/23/2014 6:30:56 AM Information MSI details: Action 9:30:56: FileCost. Computing space requirements
4/23/2014 6:30:56 AM Information MSI details: Action 9:30:56: CostFinalize. Computing space requirements
4/23/2014 6:30:56 AM Information MSI details: Action 9:30:56: InstallValidate. Validating install
4/23/2014 6:30:56 AM Information MSI details: Action 9:30:56: CheckServerUriString.
4/23/2014 6:30:56 AM Information MSI details: Action 9:30:56: SaveTargetDir.
4/23/2014 6:30:56 AM Information MSI details: Action 9:30:56: VerifyUser.
4/23/2014 6:30:57 AM Information MSI details: Action 9:30:57: RemoveExistingProducts. Removing applications
4/23/2014 6:30:57 AM Information MSI details: Action 9:30:57: InstallInitialize.
4/23/2014 6:30:58 AM Information MSI details: Action 9:30:58: AutoDetectSystem.
4/23/2014 6:31:11 AM Information MSI details: Action 9:31:11: ProcessComponents. Updating component registration
4/23/2014 6:31:11 AM Information MSI details: Action 9:31:11: GenerateScript. Generating script operations for action:
4/23/2014 6:31:11 AM Information MSI details: Action 9:31:11: UnpublishFeatures. Unpublishing Product Features
4/23/2014 6:31:11 AM Information MSI details: Action 9:31:11: StopServices. Stopping services
4/23/2014 6:31:11 AM Information MSI details: Action 9:31:11: DeleteServices. Deleting services
4/23/2014 6:31:11 AM Information MSI details: Action 9:31:11: RemoveRegistryValues. Removing system registry values
4/23/2014 6:31:11 AM Information MSI details: Action 9:31:11: WixSchedFirewallExceptionsUninstall. Configuring Windows Firewall
4/23/2014 6:31:11 AM Information MSI details: Action 9:31:11: RemoveFiles. Removing files
4/23/2014 6:31:11 AM Information MSI details: Action 9:31:11: InstallFiles. Copying new files
4/23/2014 6:31:11 AM Information MSI details: Action 9:31:11: WixSchedFirewallExceptionsInstall. Configuring Windows Firewall
4/23/2014 6:31:11 AM Information MSI details: Action 9:31:11: WixRollbackFirewallExceptionsInstall. Rolling back Windows Firewall configuration
4/23/2014 6:31:11 AM Information MSI details: Action 9:31:11: WixExecFirewallExceptionsInstall. Installing Windows Firewall configuration
4/23/2014 6:31:11 AM Information MSI details: Action 9:31:11: WriteRegistryValues. Writing system registry values
4/23/2014 6:31:11 AM Information MSI details: Action 9:31:11: InstallServices. Installing new services
4/23/2014 6:31:11 AM Information MSI details: Action 9:31:11: SchedServiceConfig.
4/23/2014 6:31:12 AM Information MSI details: Action 9:31:12: RollbackServiceConfig.
4/23/2014 6:31:12 AM Information MSI details: Action 9:31:12: ExecServiceConfig.
4/23/2014 6:31:12 AM Information MSI details: Action 9:31:12: AddUserToAdminRole.
4/23/2014 6:31:30 AM Information An error occurred while registering the account on the Management Server. Please refer to the log to get more information on the error.
4/23/2014 6:31:30 AM Critical An error occurred. Error details: '1603'
4/23/2014 6:31:30 AM Error An error occurred: 'Milestone XProtect Event Server (64-bit): An error occurred while registering the account on the Management Server. Please refer to the log to get more information on the error.'. Error details:
4/23/2014 6:31:30 AM Information Last error: {0}
4/23/2014 6:31:30 AM Error An error occurred: 'Milestone XProtect Event Server (64-bit): An error occurred while registering the account on the Management Server. Please refer to the log to get more information on the error.'. Error details:
4/23/2014 6:31:30 AM Error Install failed.VideoOS.Installer.Sequencer.ErrorHandling.InstallerSequencerException: Milestone XProtect Event Server (64-bit): An error occurred while registering the account on the Management Server. Please refer to the log to get more information on the error.

Server stack trace:
at VideoOS.Installer.Sequencer.SequenceManager.Install()
at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
at System.Runtime.Remoting.Messaging.StackBuilderSink.PrivateProcessMessage(RuntimeMethodHandle md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(IMessage msg, IMessageSink replySink)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.EndInvokeHelper(Message reqMsg, Boolean bProxyCase)
at System.Runtime.Remoting.Proxies.RemotingProxy.Invoke(Object NotUsed, MessageData& msgData)
at VideoOS.Installer.Sequencer.SequenceManager.BeginInstallDelegate.EndInvoke(IAsyncResult result)
at VideoOS.Installer.UI.WizardPageInstall.InstallationEnded(IAsyncResult ar)
4/23/2014 6:31:30 AM Information There are '2' packages files in 'Milestone XProtect Event Server'
4/23/2014 6:31:30 AM Information Installer info was saved C:\Program Files (x86)\Common Files\VideoOS\fGvRcTTM9i\InstallInfo.xml.
4/23/2014 6:31:30 AM Information -------------------------------------
4/23/2014 6:31:30 AM Information ------------------------------------- Parameters -------------------------------------
4/23/2014 6:31:30 AM Information TARGETDIR C:\Program Files\Milestone
4/23/2014 6:31:30 AM Information SKIPREGISTRATION True
4/23/2014 6:31:30 AM Information MANAGEMENTAPPNAME http://172.18.110.144:80
4/23/2014 6:31:30 AM Information SERVICEACCOUNT ANALYTICS-SRV\Administrator
4/23/2014 6:31:30 AM Information SERVICEACCOUNT_NONLOC ANALYTICS-SRV\Administrator
4/23/2014 6:31:30 AM Information USERACCOUNT true
4/23/2014 6:31:30 AM Information MANAGEMENTAPPHOST 172.18.110.144
4/23/2014 6:31:30 AM Information MANAGEMENTAPPPORT 80
4/23/2014 6:31:30 AM Information SQL_CONNECTION_STRING Data Source=MGMT-SRV;Initial Catalog='CCTV Surveillance';Integrated Security=SSPI
4/23/2014 6:31:30 AM Information ACCEPTSTATISTICS no
4/23/2014 6:31:30 AM Information LANGUAGE en-US
4/23/2014 6:31:30 AM Information Installation Context install
4/23/2014 6:31:30 AM Information WebSitePort 80


File Attachment(s):
installerroreventsrv.txt (11kb) downloaded 0 time(s).
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Stephen
#2 Posted : Monday, April 28, 2014 6:37:51 PM(UTC)
Stephen



Joined: 11/14/2013(UTC)
Posts: 0

Not sure if this is a permissions issue, but I'd make sure that both servers are on the same domain and you are installing the event server under the same Active Directory account that the management server is using on the other server. I'd also make sure that account is a local administrator on both servers.

Regards,
Steve
Eddie
#3 Posted : Monday, April 28, 2014 6:52:37 PM(UTC)
Eddie



Joined: 4/16/2012(UTC)
Posts: 66

Thanks: 2 times
Was thanked: 16 time(s) in 16 post(s)
Hi Stephen,
Can you please check the information here -
http://www.milestonesys....ledgebase/?articleNo=918

Muhamad Khairul Bin
#4 Posted : Friday, March 25, 2016 10:42:10 PM(UTC)
Muhamad Khairul Bin



Joined: 4/11/2013(UTC)
Posts: 0

Hello, i have the same issue, and the server is running on Workgroup instead of Domain as this are requirement from end user.

Has this issue been resolve. I have check KB 918, but not helping.
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