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CESPE
#1 Posted : Tuesday, October 16, 2012 8:39:15 PM(UTC)
CESPE



Joined: 10/3/2012(UTC)
Posts: 0


Hi

The management server displays the error message when trying to add a user from active directory:


Unable to add identities. This may have been caused by limited or no access to the active directory.

help please




thank you
Josh
#2 Posted : Tuesday, October 16, 2012 9:13:03 PM(UTC)
Josh



Joined: 4/3/2012(UTC)
Posts: 2

Was thanked: 7 time(s) in 4 post(s)
Make sure you are running the Management Server service under a user/service account which has rights to query AD. Also, make sure that the Management Server AppPool in IIS is running under the same identity, and that account is also a member of the local Windows group "IIS_IUSRS".

This is usually taken care of during the installation of the Management Server, so the easier method would be to uninstall "XProtect Corporate Management Server" and re-install it, but choose custom during installation and specify which user account the software should run as.
Jasper
#3 Posted : Friday, July 8, 2016 8:56:51 AM(UTC)
Jasper



Joined: 6/13/2013(UTC)
Posts: 9

Thanks: 7 times
Hi Josh,

I got the same error in Management client. And it is easy to reproduce.

Reproduce steps:
1. Login Management Client 2014 with AD account and create a new role "role_a".
2. Create AD user account "domain\aduser_a"
3. Add "domain\aduser_a" to members of "role_a" ------------ it is ok.
4. Remove "domain\aduser_a" from "role_a".
5. Delete "domain\aduser_a" from AD
6. Recreate "domain\aduser_a" with same name, password and etc.
7. Add "domain\aduser_a" to members of "role_a" ------------ it fails
8. Wait a few minutes and add role member again --------------- it is ok.

Environment:
Windows Server 2012, or Windows Server 2012 R2
Milestone Advanced XProtected VMS 2014

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