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Pierre-Guillaume
#1 Posted : Thursday, December 4, 2014 11:00:27 PM(UTC)
Pierre-Guillaume



Joined: 12/4/2014(UTC)
Posts: 0

Hello all,

I downloaded and installed today XProtect Corporate (version 7.0b)
.
I set up the DirectShow Driver. But it cannot read video files. It is working fine with the PC's webcam though.
I tried several video formats (AVI, WMV, MP4) that are all playing OK in Windows Media Player.

Also, this was working OK in XProtect Enterprise but I had to change to Corporate and cannot go back to Enterprise.


Thank you in advance for your help.
Steven
#2 Posted : Friday, December 5, 2014 7:50:47 PM(UTC)
Steven



Joined: 4/4/2012(UTC)
Posts: 0

Was thanked: 2 time(s) in 2 post(s)
Hello,

Have you seen this KB: http://www.milestonesys....ase/?articleNo=00000469

If so, make sure you are using the full path to the video file and that you click the save button in the top left.

Thanks,
Steven
 1 user thanked Steven for this useful post.
Torsten on 12/6/2014(UTC)
Pierre-Guillaume
#3 Posted : Monday, December 8, 2014 4:08:25 PM(UTC)
Pierre-Guillaume



Joined: 12/4/2014(UTC)
Posts: 0

Thanks Steven for you help.

I had read that article and it helped configure the DirectShow Driver.

I did find a solution (thanks to a colleague) to my problem which had 2 aspects:
- Be careful with the directory where you store your videos. My original folder was c:\users\username\videos. As soon as I changed to c:\videos, it worked. I still don't know why though.
- Be careful with the codecs and formats. I had 2 AVI files, 1 WMV and 1 MP4. The only video that worked was the AVI using the xvid codec. Again, I didn't find any reason why the others didn't work. All of them could play in Windows Player.

I hope this will be useful for other users.

PG
Jared
#4 Posted : Sunday, December 14, 2014 1:11:50 AM(UTC)
Jared



Joined: 2/5/2013(UTC)
Posts: 0

Hi Pierre,

I to have found multiple instances where moving the video to a directory closer to root of C: or even just putting it in the root of C: makes it play. As for the video formats, DirectShow only supports AVI files. It does not support WMV, MP4, or other types of video formats.

Thanks,
Jared
Justin
#5 Posted : Tuesday, April 26, 2016 5:30:06 PM(UTC)
Justin



Joined: 4/26/2016(UTC)
Posts: 0

I'm using multiple servers, management server and recording servers are different.
At first I was pointing to the videos in the management server, but realise, the recording server should be the one with the videos. Then it worked...
Ignat
#6 Posted : Monday, July 25, 2016 2:35:55 PM(UTC)
Ignat



Joined: 7/25/2016(UTC)
Posts: 0

Sorry

Edited by user Monday, July 25, 2016 5:56:43 PM(UTC)  | Reason: Not specified

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