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Sean
#1 Posted : Saturday, March 15, 2014 11:22:53 PM(UTC)
Sean



Joined: 10/26/2012(UTC)
Posts: 0

Using Smart client to connect works but the video does not come through. Says Connection failed..retrying. However, the smart client on the server works, and i can get video on a mobile client no problem. Even using the web client works. Thoughts? Ports being blocked maybe?
Justin
#2 Posted : Monday, March 17, 2014 12:22:25 PM(UTC)
Justin



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It sounds as though your Client machine cannot resolve the name of the recording server. If you look on your management client for the recording server, info tab under the Local web address field can the client resolve the name provided there?
Kind regards

Justin

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Sean
#3 Posted : Monday, March 17, 2014 7:08:31 PM(UTC)
Sean



Joined: 10/26/2012(UTC)
Posts: 0

It is now also saying the "Surveillance system communication through the service channel is unstable. If changes are made on one part of the system, other parts will not be updated. Report this service channel problem to the surveillance system administrator.” Is this related to the name resolution?
Sean
#4 Posted : Monday, March 17, 2014 7:15:17 PM(UTC)
Sean



Joined: 10/26/2012(UTC)
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As far as resolving the name, it can't. is it supposed to end in 7563? If i take the port number out, then it goes straight to the IIS 7 splash screen.
Justin
#5 Posted : Tuesday, March 18, 2014 10:36:45 AM(UTC)
Justin



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The 7563 is the port to the recording server service, if you get a splash screen without specifying a port then you are reaching IIS on the server.

Generally check the two below articles
Adding a Recording server to Milestone without DNS
Description:

If you expect video to stream from recording server(s) in XProtect® Corporate or XProtect® Expert deployments, there are two main requirements of an XProtect® Smart (or Management) Client PC. The client must be able to:

a) Resolve the recording server's DNS hostname
b) Connect to the recording server on port 7563

In situations where the port 7563 is reachable but there is no DNS server or name resolution, it may be necessary to modify the recording server's configuration (RecorderConfig.xml) file. This is to ensure that the clients connect to the server's IP address instead of hostname.

Solution:

On the recording server PC(s), the configuration file typically resides in C:\ProgramData\Milestone\XProtect Corporate Recording Server (Win2008).

To edit this file:

- Stop the Milestone Recording Server service
- Open the RecorderConfig.xml in a text editor such as Windows Notepad
- Search for "<host />" in the file's contents and follow the instructions to modify the tag to look like the one below. (10.10.10.10 is an example only, use the actual IP address of the server.)

<host>10.10.10.10</host>
<port>7563</port>
</webserver>

After modifying the RecorderConfig.xml, you must restart the Recording Server for the modification to take effect.

TIP: After the Recording Server restart, you can verify in the Management Client that the IP is used by selecting the Recording Server, then clicking the Info tab to ensure that "Local web server address" is corrected.

Note: You can find additional information and troubleshooting protocols in KB article #331. Editing the Windows HOSTS file on client PCs is an alternative solution to this problem when DNS name resolution is impossible.



For the service channel

http://www.milestonesys....ase/?articleNo=00000220


Kind regards

Justin

Please remember to thank people who assist you by using the thank option at the top of any useful posts.
Dick
#6 Posted : Thursday, May 14, 2015 8:25:32 PM(UTC)
Dick



Joined: 3/13/2015(UTC)
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Thank you very much for this information.

After following the steps outlined the client came right up.

Resolving this issue as a bit of a struggle but tons of information was learned along the way.

Dick
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