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#1 Posted : Sunday, May 4, 2014 5:44:26 PM(UTC)

Joined: 5/4/2014(UTC)
Posts: 2

Hi, I am using windows 7 64 bit and installed XPROTECT GO 2013. I did an auto setup giving the IP and PORT and the dll came as "PSIA CONFIRMED DEVICE".

However when I navigate to SURVEILLANCE SERVER -> ADVANCED CONFIGURATION -> CAMERA AND STORAGE INFORMATION and click on camera 1 I get "Connection error on "Camera 1""!

My camera is fully operational using HIKVISION WEB INTERFACE and hence the IP and PORT is working!

Can somebody help me troubleshoot this one?
#2 Posted : Monday, May 5, 2014 4:35:23 PM(UTC)

Joined: 8/30/2012(UTC)
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This HikVision should have a dedicated dedicated driver, and I would guess it would work better. Try to remove the camera and then add is this time try to pick the HikVision8x3 driver instead of using auto-detect.

If I had not been able to spot that you most likely have the wrong driver I would have directed you to this very general knowledge base article.. http://www.milestonesys....ase/?articleNo=00000169

Yours Sincerely, Bo Andersen
#3 Posted : Tuesday, May 6, 2014 4:30:44 AM(UTC)

Joined: 5/4/2014(UTC)
Posts: 2

Tried that as well... no luck


1. Manually enter IP ADDRESS
2. Entered the ip and port + user / pswd + selected HIKVISION8X3

Get message:

Unable to connect!

The PORT / USERNAME AND PASSWORD is correct - the web interface of hikvision works flawlessly with these parameters

Edited by user Tuesday, May 6, 2014 4:33:02 AM(UTC)  | Reason: Not specified

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#4 Posted : Tuesday, May 6, 2014 11:04:10 AM(UTC)

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can you check the below -

  • Check the firmware on the camerais the tested - 5.0.0 build 130412
    • No firewall and AV enabled on the server (if enabled - create exception for the Hikvision camera and ports 80 and 554)

This device has been supported since device pack 6.9 - please check the device pack installed on your system
#5 Posted : Tuesday, December 23, 2014 3:34:16 AM(UTC)

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Here is how I set up my Hikivision and similar camera.

Add hardware manually, enter static IP, Port, username, password, universal 1 ch driver.

Once the device is connected, see attached picture for final device options to configure for live stream.
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 1 user thanked Andrew for this useful post.
Justin on 12/23/2014(UTC)
EG Retail
#6 Posted : Thursday, January 15, 2015 7:47:48 PM(UTC)
EG Retail

Joined: 7/6/2012(UTC)
Posts: 1

Try using "video519"
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