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Dave
#1 Posted : Thursday, May 22, 2014 6:24:52 PM(UTC)
Dave



Joined: 5/22/2014(UTC)
Posts: 1

Have just downloaded the latest version of XPROTECT GO

About Information
Milestone XProtect Go 2014 - 30-day trial
Version: 8.6a
Build: 241983
Software License Code (SLC):
Device pack version: 7.3

I have registered for a license and have received an email.
Have tried to key in the code, but there is no longer a box to do this.
Have tried to import the license and get The selected license is not valid.

The file is 1D5-####-####.lic

any help would be good.
Billy
#2 Posted : Thursday, May 22, 2014 7:46:42 PM(UTC)
Billy



Joined: 3/24/2014(UTC)
Posts: 9

Thanks: 3 times
Was thanked: 3 time(s) in 2 post(s)
Same here. Let me know if you find a problem. I even reregistered it. Got another .lic and still didn't work.
Jonas
#3 Posted : Thursday, May 22, 2014 7:53:12 PM(UTC)
Jonas



Joined: 10/7/2013(UTC)
Posts: 6

This seems to happen every time there is a new version. I think the license we get is for the old software. That´s what have happened the last couple of upgrades…

FYI: I have also upgraded Essentials which is fine, so it seems that this is a license problem for the GO package...

Edited by user Thursday, May 22, 2014 9:47:55 PM(UTC)  | Reason: Not specified

Jonas
#4 Posted : Friday, May 23, 2014 9:10:14 PM(UTC)
Jonas



Joined: 10/7/2013(UTC)
Posts: 6

Well….


"New key features
One common installer
A new common installer for all XProtect Professional VMS Products, from XProtect Go to XProtect Enterprise, simplifies the deployment process."

I also used the same installer to update a Essential package, which worked just fine.

So my point still stands.

Edited by user Friday, May 23, 2014 9:23:30 PM(UTC)  | Reason: Not specified

Stefan
#5 Posted : Sunday, May 25, 2014 3:30:28 PM(UTC)
Stefan



Joined: 5/25/2014(UTC)
Posts: 1

same as ts...
Milestone Xprotect Go 2014 - 30-day trial
Version 8.6a
Build: 241983 (no updates available)
Device pack version 7.3

1D5-xxxx-xxxx

is there anyone who can help?
NVS
#6 Posted : Monday, May 26, 2014 10:22:21 AM(UTC)
NVS



Joined: 8/24/2013(UTC)
Posts: 1

Same here. I couldn't activate new license.
Milestone Xprotect Go 2014 - 30-day trial
Version 8.6a
Build: 241983 (no updates available)
Device pack version 7.3
Graeme
#7 Posted : Monday, May 26, 2014 1:19:52 PM(UTC)
Graeme



Joined: 5/26/2014(UTC)
Posts: 2

Same here. Just upgraded from 2013 go to 2014 go. Got the lic file email. No Manage License Offline as per the email says. Went straight to Import License. License wont work reinstall 2013 now works but when trying 2014 error on Lic milestone please fix
Torsten
#8 Posted : Monday, May 26, 2014 3:10:05 PM(UTC)
Torsten



Joined: 2/11/2013(UTC)
Posts: 451

Thanks: 28 times
Was thanked: 127 time(s) in 119 post(s)
Guys,

sorry to hear that you are stuck... There seems to be an issue with the licensing system, which issues 2013 licenses when a 2014 license has been requested.

You can see that the file is wrong when the license number starts with "1D5-". A license file for Go! 2014 has to start with "1D6-".

The problem is being fixed by the time of writing this post.

I will update this thread when the fix has been rolled out.

Rgds,
Torsten

Edited by user Monday, May 26, 2014 3:27:12 PM(UTC)  | Reason: Not specified

sayeed
#9 Posted : Sunday, August 10, 2014 1:39:40 PM(UTC)
sayeed



Joined: 8/10/2014(UTC)
Posts: 1

Mr Torsten......still the same problem......any news regarding the FIX...thanks in advance....
Chris
#10 Posted : Thursday, August 28, 2014 8:44:28 AM(UTC)
Chris



Joined: 8/28/2014(UTC)
Posts: 3

https://www.youtube.com/watch?v=IkdmOVejUlI

Yep. I went there... :-|

Edited by user Thursday, August 28, 2014 8:49:19 AM(UTC)  | Reason: Not specified

Mary
#11 Posted : Thursday, September 4, 2014 4:26:46 PM(UTC)
Mary



Joined: 9/4/2014(UTC)
Posts: 2

I agree with Chris's Last post......
Chris
#12 Posted : Saturday, September 20, 2014 6:36:28 AM(UTC)
Chris



Joined: 8/28/2014(UTC)
Posts: 3

Originally Posted by: Mary Go to Quoted Post
I agree with Chris's Last post......


Canon....uh, I mean, Milestone has us right where they want us, Mary! ;-)

Mmmmmhmmmmmm....yup!

EDIT: Strike that... I have my new license. I'll leave the link for good measure, though. :)

Edited by user Saturday, September 20, 2014 6:51:02 AM(UTC)  | Reason: Not specified

Antonio
#13 Posted : Saturday, October 11, 2014 12:24:57 PM(UTC)
Antonio



Joined: 3/1/2013(UTC)
Posts: 1

I need a new license file from old 1D5xxxx

Edited by user Saturday, October 11, 2014 1:36:56 PM(UTC)  | Reason: SOLVED

Richard
#14 Posted : Friday, November 14, 2014 8:53:08 PM(UTC)
Richard



Joined: 10/3/2012(UTC)
Posts: 3

Originally Posted by: Antonio Go to Quoted Post
I need a new license file from old 1D5xxxx


I have the same issue... How are you solved this???

Torsten
#15 Posted : Monday, November 17, 2014 10:38:56 AM(UTC)
Torsten



Joined: 2/11/2013(UTC)
Posts: 451

Thanks: 28 times
Was thanked: 127 time(s) in 119 post(s)
Richard,

try do get a new SLC from the website. I believe the error has been fixed.

You can immediately see if the new file is correct if its file name starts with "1D6".

Rgds,
Torsten
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