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#1 Posted : Tuesday, November 18, 2014 5:42:23 AM(UTC)

Joined: 11/18/2014(UTC)
Posts: 2

I have exported a video file and when I play it back it displays a milestone banner on the bottom right hand side.

This unfortunately covers the footage that I need. Is there a way to disable this? Or will I need to do a screen recording?

I have had a poke around in the settings but cannot seem to find anything to disable this.

Any help would be greatly appreciated.

#2 Posted : Wednesday, November 19, 2014 3:36:35 PM(UTC)

Joined: 4/23/2012(UTC)
Posts: 317

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Normally the unused parts of a Smart Client view is filled with the Milestone logo (can be replaced with your own logo), but in particular for the freeware Go product "AVI export format will prominently display a Milestone logo in exported video evidence."
This can not be disabled, I'm afraid.

Can you upload a sample or screenshot to show exactly if this is the case, please?

Assuming you are using the XProtect Go 2014 and Smart Client 2014; feel free to correct me.
Best regards,

Michael W.
Milestone technical support
#3 Posted : Friday, November 21, 2014 6:58:21 AM(UTC)

Joined: 11/18/2014(UTC)
Posts: 2

Yeah i'm using x-protect go 2014.

File Attachment(s):
milestone.jpg (531kb) downloaded 2 time(s).

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#4 Posted : Monday, November 24, 2014 11:17:14 AM(UTC)

Joined: 4/10/2012(UTC)
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Yes thats "normal" for the Go product.

I would advise moving to essential if at all possible.
Kind regards


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