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#1 Posted : Thursday, January 15, 2015 10:56:43 PM(UTC)

Joined: 1/15/2015(UTC)
Posts: 0

Installed 9 cameras at customer premise. 7 of 9 cameras work. All show activated and are listed in Milestone server. Checked Ethernet cable, checked static IPs, tried other working cameras, tried changing Ip addresses, doesnt seem to be a network issue either. Nothing works. I can see the video from one of the non working cameras in my Admin Milestone profile but it will not show in smart client. I get message (lost connection with server) any help would be greatly appreciated. Thanks.
#2 Posted : Friday, January 16, 2015 1:37:19 PM(UTC)

Joined: 2/11/2013(UTC)
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1.) Can you ping the cams and can open a browser session?
2.) On cams: Try to remove all accounts but one, do not use empty pwd.
3.) Re-add cam, make sure you use the uid/pwd from (2)
4.) Start Management Client as admin, can you see preview?
5.) If still no video: Check if cam is on same time as server (preferrably, use NTP)
6.) If still no video: Check if cam's MAC address is shown in servers ARP cache under cam's IP address ("arp -a"). Possibly, clear ARP cache.
7.) If still no video: Check log file
%programdata%\Milestone\XProtect Recording Server\Logs\DeviceHandling.log
It is very cryptic, but might give a you a clue.

If still no luck, check the obvious: Is your cam supported at all...?
See http://www.milestonesys.com/solution-partners/supported-hardware/

If still no luck: Create a Support case. Remember to specify cam model, FW version, DP version, Expert version.

Good luck,
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