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Patrick
#1 Posted : Friday, November 30, 2012 10:24:25 PM(UTC)
Patrick



Joined: 11/5/2012(UTC)
Posts: 0

Was thanked: 1 time(s) in 1 post(s)
I have a new install of Milestone Essentials, they have one person who watches it all the time via the smart client, and now a second person is trying to login and view it occasionally, and gets a message saying the maximum number of clients is connected? I know its limited to 5, but I'm getting this message when a second person is logging in?
Justin
#2 Posted : Saturday, December 1, 2012 7:13:31 PM(UTC)
Justin



Joined: 4/10/2012(UTC)
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I woulld have a look at your image server log, usually within c:\programdata\milestone\milestone surveillance\. This should list off all the incoming connections, unfrotuantely there isn't a way to list current connections but this should give you the source and number of authenticates users.

Kind Regards

Justin
Kind regards

Justin

Please remember to thank people who assist you by using the thank option at the top of any useful posts.
Patrick
#3 Posted : Tuesday, December 4, 2012 9:50:09 PM(UTC)
Patrick



Joined: 11/5/2012(UTC)
Posts: 0

Was thanked: 1 time(s) in 1 post(s)
This is what the log shows more less repeated throughout the day. I only have two total users setup, so I'm not sure how they are hitting the 5 user limit:

2012-12-04 13:30:43 Connection from : 192.168.1.21 on port: 54808 #BFEB4764082CA3A0EDCC8D013F6DFBB748A0D6E8F64DB4EE
2012-12-04 13:30:43 Basic user authorized: eec. #BFEB4764082CA3A0EDCC8D013F6DFBB7F809422604C3843C
2012-12-04 13:30:43 User eec got token TOKEN#9D5B7C8D-570F-4629-8F2A-70C6422D1AB9#127.0.0.1:81#75.99.254.54:81. #BFEB4764082CA3A0EDCC8D013F6DFBB71079449D570BB70D
2012-12-04 13:32:23 Client disconnected: (192.168.1.21/54808) #491621339D40EC3040499336F67BAB7C18CFB740637955A7
2012-12-04 13:33:07 Connection from : 192.168.1.21 on port: 54870 #2C3DAADEE324829AACC15E48466EA3CD1A7191DF3DB736AA
2012-12-04 13:33:07 Client disconnected: (192.168.1.21/54870) #01D453E3CD2524CA1A1BAED40C93ABB0E5B6274B9B72F1BE
2012-12-04 13:33:07 Connection from : 192.168.1.21 on port: 54871 #01D453E3CD2524CA1A1BAED40C93ABB05DB9F77EE388ECD8
2012-12-04 13:33:07 Basic user authorized: eec. #01D453E3CD2524CA1A1BAED40C93ABB05E1E4078606B5123
2012-12-04 13:33:07 User eec got token TOKEN#72990630-FD9D-40F5-B409-41723E542D33#127.0.0.1:81#75.99.254.54:81. #01D453E3CD2524CA1A1BAED40C93ABB03B5D2204B38DA0EF
2012-12-04 13:34:47 Client disconnected: (192.168.1.21/54871) #ED7ED95E6074E985EDE699155AB9B3A4593A7BA14856EC46
2012-12-04 13:35:31 Connection from : 192.168.1.21 on port: 54875 #92146A2A599D9529BF44F387EF564C4FA55FD55E577EA57E
2012-12-04 13:35:31 Client disconnected: (192.168.1.21/54875) #6B9F4E599244FF470C244555FD80E4159D77D8B1735EE45C
2012-12-04 13:35:31 Connection from : 192.168.1.21 on port: 54876 #6B9F4E599244FF470C244555FD80E4158540A672076C2256
2012-12-04 13:35:31 Basic user authorized: eec. #6B9F4E599244FF470C244555FD80E415B0D695741FD473FA
2012-12-04 13:35:31 User eec got token TOKEN#A3DF26D7-20DF-41C7-BE12-968847B6C8BE#127.0.0.1:81#75.99.254.54:81. #6B9F4E599244FF470C244555FD80E415682C2E742DC6A069
2012-12-04 13:37:11 Client disconnected: (192.168.1.21/54876) #1540393CBA593E4232D9E689C081DD799108785FBB8115DD
2012-12-04 13:37:55 Connection from : 192.168.1.21 on port: 54888 #F9C661066CF7D829A20511AF170BCE3DBA733F7CE931E93A
2012-12-04 13:37:55 Client disconnected: (192.168.1.21/54888) #AFAE8419A3CF4F5364D7F15EF1E79237CDDACD5F5EE0E770
2012-12-04 13:37:55 Connection from : 192.168.1.21 on port: 54889 #AFAE8419A3CF4F5364D7F15EF1E79237DF02F0C1049D07D0
2012-12-04 13:37:55 Basic user authorized: eec. #AFAE8419A3CF4F5364D7F15EF1E7923773560D0B66E1C43F
2012-12-04 13:37:55 User eec got token TOKEN#C232A919-9184-4729-962F-A89E3F861BB8#127.0.0.1:81#75.99.254.54:81. #AFAE8419A3CF4F5364D7F15EF1E79237575CB5DC998FE7A9
2012-12-04 13:39:35 Client disconnected: (192.168.1.21/54889) #437674F140023BA2B314C0054221AE176EAEC20A62C33369
2012-12-04 13:40:19 Connection from : 192.168.1.21 on port: 54897 #C748ACCDC8F5F525E7243E271DF1E6941D1EC7F723DAD2B7
2012-12-04 13:40:19 Client disconnected: (192.168.1.21/54897) #5D98EF8B93BBA97A6773C1FBFD2C79234FFC77577085613F
2012-12-04 13:40:19 Connection from : 192.168.1.21 on port: 54898 #5D98EF8B93BBA97A6773C1FBFD2C79238685DC4AE2FA90C9
2012-12-04 13:40:19 Basic user authorized: eec. #5D98EF8B93BBA97A6773C1FBFD2C7923F89A2694E1A9B6FC
2012-12-04 13:40:19 User eec got token TOKEN#4F2B13A6-9359-4B42-8382-7623F46E99B8#127.0.0.1:81#75.99.254.54:81. #5D98EF8B93BBA97A6773C1FBFD2C7923D58E056FEBD54737
2012-12-04 13:41:59 Client disconnected: (192.168.1.21/54898) #5F9E7F3693692826C4174F86EE102DC695860213B07D171B
2012-12-04 13:42:43 Connection from : 192.168.1.21 on port: 54903 #B3BD44487D2D517F02841D480025ED5306277654C7C73FA8
2012-12-04 13:42:43 Client disconnected: (192.168.1.21/54903) #D59A7B65DB0D6B06772EFDCC23831B475C76EBA24C6076C1
2012-12-04 13:42:43 Connection from : 192.168.1.21 on port: 54904 #D59A7B65DB0D6B06772EFDCC23831B47C2B95D0974D5B404
2012-12-04 13:42:43 Basic user authorized: eec. #D59A7B65DB0D6B06772EFDCC23831B47BE7170E1ED0236B5
2012-12-04 13:42:43 User eec got token TOKEN#336FF181-2768-490F-8CDD-600301636EC1#127.0.0.1:81#75.99.254.54:81. #D59A7B65DB0D6B06772EFDCC23831B4792A6BD3533EEBDD4
2012-12-04 13:44:23 Client disconnected: (192.168.1.21/54904) #859E3640EE1163AC25C78839DE954F586465CC463AF16A0D
2012-12-04 13:45:07 Connection from : 192.168.1.21 on port: 54912 #80BEFB1F1311675DC16DFF1CE0C883A8D3863B27162122AF
2012-12-04 13:45:07 Client disconnected: (192.168.1.21/54912) #96F4AF070B7B020FFC502D5E925F4C75D0A229A01320B5F8
2012-12-04 13:45:07 Connection from : 192.168.1.21 on port: 54915 #96F4AF070B7B020FFC502D5E925F4C7505BA70E0DC6A06ED
2012-12-04 13:45:07 Basic user authorized: eec. #96F4AF070B7B020FFC502D5E925F4C754040C3EBB832D879
2012-12-04 13:45:07 User eec got token TOKEN#69A32CDE-A667-4692-BED9-77DB484B9A7D#127.0.0.1:81#75.99.254.54:81. #96F4AF070B7B020FFC502D5E925F4C75970B1DA620D955BF
2012-12-04 13:46:47 Client disconnected: (192.168.1.21/54915) #FF946287044DB706D1BEA92711821CE2F93A11E2A6732AA2
2012-12-04 13:47:31 Connection from : 192.168.1.21 on port: 54957 #BD8E03411272D6FAADB2D5318BB053A15D4F6CE57396447A
2012-12-04 13:47:31 Client disconnected: (192.168.1.21/54957)
Patrick
#4 Posted : Thursday, June 20, 2013 5:01:26 AM(UTC)
Patrick



Joined: 10/23/2012(UTC)
Posts: 0

I had the exact same problem with one site:
- What I did was look in the image server logs as suggested by Justin..these are the txt files starting with "ISLog_".. I could not find much there except that there was only one client being able to connect all the time and that particular client had been connected for a while(auto-logon). Also the line that tells you that max number of clients has been reached is "User login refused - limit reached. RC = 0, SC = 5, max = 5". Talked to support and was guided to stop the image server service, delete the tokens.xml file under C:\Program Files\Milestone\Milestone Surveillance. This file keeps info about the last connections/sessions, whereby a client gets given a token.
After stopping the image server service, delete or rename the tokens.xml file. Restart the service. The tokens.xml file will be re-created when you stop the service again(you don't need to do that). This should fix the problems in most cases. In mine it did not. What I had to do is restart the client(restart the computer as well) on the machine that was constantly connected. Restart the image server service. You should now be able to log in with other clients. What was happening is the client that stayed connected all the time seemed to have caused an issue with the tokens.
Hossam Eldin
#5 Posted : Tuesday, December 15, 2015 11:19:37 PM(UTC)
Hossam Eldin



Joined: 1/10/2015(UTC)
Posts: 0

Dears



I have Milestone xprotect express edition with license for 48 cameras , now I am trying to increase the Max no. of Clients from "server access menu" , but when I change it from the default "5" to a larger value it notify me that "one or more setting are invalid.
correct the settings or discard the changes.

what can i do to increase users exceed 5 users or let them unlimited?

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