AlarmEventViewer example not work

MIP
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1

Good morning, I’m using XPROTECT ® 2021 R1 and mipsdk 2021 R1, using the Alarmeventviewer example I get this result "There was no endpoint listening at http: / / [Server]: 22331 / Central / AlarmService2 that could accept the message.

Often this is due to wrong address or SOAP action. See InnerException, if present, for details ..

I am using a test license for Xprotect professional+, I already installed the following patches and verify that the ports are open and the firewall is disabled

https://supportcommunity.milestonesys.com/s/article/XProtect-2021-R1-cumulative-patch-installers?language=en_US

any idea why the endpoint is not published?

Thank you

2

Please see this KB article, it might be helpful.

https://developer.milestonesys.com/s/article/Ports-for-alarms-from-Milestone-Event-Server-service

3

Thanks for the tip, I had already read that article and made sure that the ports are open and the firewall is disabled, this is not the problem, I have tried other examples and it works, any other advice?

Thanks

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4

Is Registered Services correct? Management Client - Tools – Registered Services

Can you do http://[server]:22331/Central/statusservice and get a response? (Test with the same URL as you found in Registered Services.)

5

Thanks Rie Kito for the answer, these are my registered services

services
services720×203 31.1 KB

and this I get when invoking the url

Servicio1
Servicio1720×343 51.1 KB

720×203 31.1 KB

6

Please do the test using your browser: Can you do http://[server]:22331/Central/statusservice and get a response?

7

Hi Rie Kito, thanks for the answer, this I get when using the url in the browser

milestone
milestone720×380 66.1 KB

720×380 66.1 KB

8

Hi Rie Kito, keep testing the application and notice some behaviors, I describe them below hoping they help determine what happens

1.-When I test the AlarmEventViewer program locally, it works, when invoking it remotely I get this error

---------------------------

Exception

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loading Event ()

An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail.

Server stack trace:

at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.ProcessReply (Message reply, SecurityProtocolCorrelationState correlationState, TimeSpan timeout)

at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.Request (Message message, TimeSpan timeout)

at System.ServiceModel.Dispatcher.RequestChannelBinder.Request (Message message, TimeSpan timeout)

at System.ServiceModel.Channels.ServiceChannel.Call (String action, Boolean oneway, ProxyOperationRuntime operation, Object [] ins, Object [] outs, TimeSpan timeout)

at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService (IMethodCallMessage methodCall, ProxyOperationRuntime operation)

at System.ServiceModel.Channels.ServiceChannelProxy.Invoke (IMessage message)

Exception rethrown at [0]:

at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage (IMessage reqMsg, IMessage retMsg)

at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke (MessageData & msgData, Int32 type)

at IAlarmCommand.GetEventLines (Int32 from, Int32 maxCount, EventFilter filter)

at VideoOS.Platform.Proxy.AlarmClient.AlarmClientCredentials.GetEventLines (Int32 from, Int32 maxCount, EventFilter filter)

at AlarmEventViewer.MainForm.loadClientEvent () in C: \ Program Files \ Milestone \ MIPSDK \ ComponentSamples \ AlarmEventViewer \ MainForm.cs: line 210

---------------------------

okay

---------------------------

2.- I was also testing the AnalyticsEventViaLibrary example remotely and the example works, since it retrieves the information from the camera that I have connected to the Milestone environment, when pressing the “Send Analytics event” button, the event is not visible in “Xprotect smart client 2021 +”, I was analyzing the packets over the network and I realized that when I pressed the button, the server threw an error code 500, I attached a picture file, when tested locally it works correctly

Are the sample programs made to work locally? Could they work on the network?

regards

9

mil
mil720×325 95.3 KB

10

We have tested following scenarios according to your previous comment. Please see below test results.

Test 1

AlarmEventViewer runs remotely → works fine, no error. I could see events and alarms in the sample view which is working on remote site.

Test 2

AnalyticsEventViaLibrary runs remotely → works fine, no error. I could see the alarm on SC that I triggered from the sample on the remote site. 2021 R1 VMS SDK.

I am suspecting that you have a special network setting for example; proxy settings (some company have their own settings). Might be a good idea to check it.

11

Thanks Rie Kito, I will check the network configuration