I’m using AlarmServiceToken webservice in a cluster of corporate Xprotect environment.
I’m testing this scenario:
- retrieve token from ServerCommandService
- retrieve alarm list from AlarmServiceToken
On node 1, the scenario is working well.
On node 2, i got token correctly but when i want to retrieve alam list, i’ve got the following error:
InvalidAuthentication
Behind, there is the same ActiveDirectory for handling user/password authentication.
I guess there is a bad configuration but i don’t know how to resolve my problem.
Do you have any idea?
Do you see any issues when using alarms and similar in the Smart Client?
Alarm are working well in smartclient. I can see all alarms and update them to acknowledge or close.
Hi bo, we’ve read articles and we had investigated. So we have some useful informations.
We have a cluster of XMS. Each cluster node has 3 network interfaces (2 physicals - admin and regular - and 1 virtual interface for cluster address).
When event server is configured on 1 physical address (the admin one), it works correctly.
When event server is configured on virtual address or the another physical address, we’ve got “InvalidAuthentication” error message.
As we have a cluster, we don’t wan’t configure physical network interface but we prefer configuring virtual address.
Do you have any idea to help us?
I know you are a partner. Can you please open a support case and document your findings? I will persuade one of my colleagues with experience in dealing with cluster setup to assist in troubleshooting.