Axis cameras disconnecting frequently, and showing "Connection lost" Whilst using the Mobile server, and the Smart client.

MIP
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1

All camera streams were monitored directly from their webpages, and network tests show that there is no issue or spikes from the cameras themselves. Moving on, I have tried numerous ways to decrease the fps, and increase bandwidth with no success. We have updated to Xprotect 2020 R3, and still continue to face the same issue.

Both cameras are running on H.264 encoding, and playback is working smoothly without any issues. However, Live view for both smart client and Mobile server are not working. As mentioned above, “connection lost” shows all the time on random timelines.

Lastly, Only temporary fix (which lasts about 10 minutes exactly) is to restart the mobile server.

Thanks!

2

As this is not related to software development with the MIP SDK, which is the focus of this forum, please ask again in the support community, you should get better help from the partners using the support community.

https://supportcommunity.milestonesys.com

3

Thank you for clarifying; I shall repost the question in support community