Hi Team,
We found some cameras’ connections were broken from time to time.
After restarting RS service, the connections can be restored.
With the log in RecorderEngine.log, it failed due to “could not get hardware mac address”.
However, we can ping the camera successfully during the connection broken period. And the connection can be normal after restarting RS service. It can’t restore the connection by itself. We have to restart the RS service. It can work well for a long period after the restarting.
However it would be broken again, although not sure when.
Could you give me some idea on what could be wrong?
How does RS check camera’s mac address?
If we know the mechanism, we can write a script to check if it’s due to network issue or others.
And the camera registered to two recording servers. When the connection was broken on one of the recording server, the other connection worked fine.
It’s really strange and make the video unstable which cause the customer complain.
Thanks for your help in advance and Looking forward to your reply.
Best regards,
Xin