When management and smartclient are in same machine and use below call there is no exception. But when we use same from remote smartclient running on separate machine
VideoOS.Platform.ConfigurationItems.Camera tmpcamera = new VideoOS.Platform.ConfigurationItems.Camera(m_currentCamItem.FQID);
We get exception as below
The caller was not authenticated by the service. - (VideoOS.Platform)
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Program location
at VideoOS.Platform.ConfigurationItems.IConfigurationChildItem..ctor(FQID fqid)
I tried by was unable to reproduce this in my setup (XProtect Corporate 2017R3).
What is your test server (XProtect product and version)? What is the Smart Client version?
Are you using the same user when testing? Are you using a Windows or a basic user? Does it make a difference whether you use Windows or basic authentication user? Does it make a difference if you test with a user from the Administrators role versus a “ordinary” user?
XProtect Corporate 2017 R3(management 11.3a build 5699, smartclient 11.3a build 5928),
Hotfix138677XProtectSmartClient2017R3Installerx64 on another machine is 11.3a build 5928
using windows user we get exception but not with windows current user
Retried to reproduce.. still not able to reproduce.
Please do an experiment. Run the ConfigApiClient sample on the same PC and using same user. Can you see the camera and its properties?
Tried with ConfigApiClient , same error .
please find the attached images zip file
1.jpg and 2.jpg when we login with windows authentication(currentuser)
3.jpg,4.jpg and 5.jpg when we login with windows authentication , we get error.
What is in your setup MILSTONE\ ?
Do you have a domain named MILESTONE or is this a workgroup setup?
MILESTONE is workgroup. We even have domain milestone.vega25.com.
Something does not fit. You cannot login with [Workgroupname]\[Username] -(or you should not be able to!?)
You can login with [Domainname]\[Username] or [Servername]\[Username]
Have you tried with milestone.vega25.com\Administrator ?
We tried to reproduce with different options “x\user” but we cannot reproduce..
Can you add something to this that we might be able to reproduce this?