Exportation Problem

MIP
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1

Hello ,

we have developed a software that automates our daily video export, using Milestone SDK.

Lately this software behaves strangely, creating us problems that are not indifferent. Basically the problem is this:

BackupSoftware start exporting a day , that backup is complete without problems, errors or warnings. The result of this exportation is an incomplete backup that contains, perhaps, 50% of our real video.

We also noticed that this problem occurs especially when, in a day recording, we got little “empty” parts. I try to explain in a better way;

Using the example above, starting from 20 nov 2019, 00.00, maybe my record stops at 12.10 and starts again in 12.39 to continue until 20 nov 2019 00.00. Well, my COMPLETED BACKUP will end 20 nov 2019 at 12.10, without showing any error or warning.

Can you help us solve this problem? Thanks

2

Please run the Export Sample unmodified; do you get the same issue?

Export Sample -

https://doc.developer.milestonesys.com/html/index.html?base=samples/export_sample.html&tree=tree_search.html?search=export

3

Hi,

Yes, I have seen the example shown, but this also presents a problem indicated … the export ends without errors but incomplete

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Br

Francesco ​

4

hi,

New for my problem?

I read on the forum that other users had the same problem, but there is no indication of how to fix it

Br

Francesco

5

If you export using the Smart Client do you see the same issue?

I would like to establish whether there is a general export issue, perhaps a recording server issue, or something specific to the use of the MIP SDK.

6

Hi Bo,​

If effective for export with the Smart client, the problem does not occur ..

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Br

Francesco ​

7

Hi,Bo

I noticed that when the problem occurs on the smart client at the point of interruption I see the writing post registrations

Cattura
Cattura621×393 34.3 KB

8

Yes, this explains the issue.

I will try to investigate why the MIP SDK based export is less robust than the Smart Client export.

9

Which product and version is the XProtect VMS? Which version is the Smart Client? Which version is the MIP SDK?

Is the export in Milestone format (= DBExporter in the code)?

(Might you also have a support case MSC420547?)

10

Hi Bo,

Which product and version is the XProtect VMS? Which version is the Smart Client? Which version is the MIP SDK?

XProtect Expert 2019 R3

XProtect Smart Client 2019 R3 (64-bit).

MIP SDK 2019 R3

Is the export in Milestone format (= DBExporter in the code)?

blkFormat

(Might you also have a support case MSC420547?)

YES

Br

Francesco

11

We face the same problem.

We export an AVI file, using the SDK version 2017 R3, corporate , Smart Client 2017 R3.

Do you have a solution?

12

Not the same kind of export so it cannot be the same issue, please do a new question making sure to describe what you have developed, how it fails and what you have observed while troubleshooting.

13

I have asked for logs in the Support case, these kind of information is best exchanged in the support case. For now lets communicate on the Support case..