Getting Wrong Camera List

Hi,

We are getting camera list via SDK with ‘Configuration.Instance.GetItems’ method. Cameras which is new added to milestone don’t exist in list. After close/open application cameras exist in list.

This problem seems to occur after a certain period of time.

Is this a token issue? We call the ‘ReloadConfiguration’ method before requesting the camera list. Without ReloadConfiguration never update camera list.

Steps:

Open app

Get cameras → success (4 cameras)

Add new camera to milestone

Get cameras → success (5 cameras)

Wait a period (i think so), maybe 5-10 days, i don’t know

Add new camera to milestone

Get cameras → wrong (5 cameras) (should be 6 cameras)

Close / Open app

Get cameras → success (6 cameras)

Add new camera to milestone

Get cameras → success (7 cameras)

I tried two instance of app at the same time. One of the app opened a few days ago, other is opened new.

This apps getting two different camera lists. Previously opened app brings wrong camera list.

Where should we check?

Thank you.

The Management Client (MC) or a MIP SDK based application will only read the configuration at start or if refreshed. If you have added cameras in another MC or by code the MC will not reflect this unless it is refreshed or restarted.