Have you ever received a failure report about "StartExport" 2017 R2 ?

MIP
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1

Hi ,

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My client is using MIP SDK 2017 R2,

They wanted to export some MKV files with the size 1920Ｘ1080 but a certain moment its output was changed the size from 1920Ｘ1080 to 400x400. Once this happened then its output was back to be normal size 1920x1080.

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exportItem = new VideoOS.Platform.Data.MKVExporter() { Filename = cutmkv_filename };

destinationPath = “XXXXXX”;

exportItem.Init();

exportItem.Path = destinationPath;

exportItem.CameraList = new List() { item };

bool startresult = exportItem.StartExport(DateTime.Parse(record[0]),DateTime.Parse(record[1]));

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※This happened not always.

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my question is ​;

Have you ever received a failure report about “StartExport” such as above symptom for using MIP SDK 2017 R2 ?

I have already checked about articles related to this methods in this Forum, but I didn’t find any. If you know about this , please let me know.

Best regards,

Rie

2

There is no know issue on this as far as I can see.

Please note that if the camera at any point in time is streaming in another resolution, because of a rule or setup change, the MKVExporter will export what is recorded. First you should therefore using the Smart Client see if the resolution is always as expected.

It would be interesting to know what resolution you get if you export the same period from the same camera but uses the Smart Clients built-in MKV export.

When you say it does not always happen I wonder; if you export the exact same period from the same camera twice and get different result?