hcvr5216a-s2

MIP
1

Hi, I have managed to add the Dahua hcvr5216a-s2 but I have no video image.

The message display “Connection to Dahua DH-hcvr5216a-s2 - camera 1 lost. Trying to reconect…”

I’m on Milestone Corporateversion 10.0a

2

Hi Catalin,

  1. please make sure that the camera and the client pc are time-synchronized with the Xprotect server
  2. confirm that the firmware of the DHI-HCVR5216A-S2 is the supported: DH_HCVR5x16-S2_Eng_P_V3.200.0004.6.R.20151123 (If you do not have this firmware version installed, please do so. You will have to re-add the camera if you need to change the firmware)
  3. Last but not least, if you have a firewall enabled, please disable it for troubleshooting purposes.
3

Dear Raul, Many thanks for your quick reply 1. The DVR time is sync with Xprotect Server 2. Firmware bellow (Embedded image moved to file: pic06900.gif) 3. I have no firewall on Xprotect Server, but I have in our organization, could you please specify what ports have to be open? Current situation is as follow: On client side local IP add with port TCP port 37777 is forwarded to public IP add to 37777 port Local HTTP port 80 is fw to 11111 port local RTSP 554 is forwarded to 554 On my office Firewall will accept connection on 37777 11111 554 I can access the DVR with full images and full control from web page using the same machine that hosts XProtect Server. PS: It seems that is a problem with admin account on DVR, meaning that the default password that I have used (admin) to connect on XProtect is not ok when I try to used via web page. I have another account with full admin feature that I can connect to client DVR Kind regards, Cu stima / best regards, Catalin Iordanescu Project Manager Securitas Romania 42-44, Bucuresti-Ploiesti St. Bucharest, 1nd District Romania, 013696 Phone: +40 (21) 232 1135/36 Fax: +40 (21) 232 1196 Mobile: +40 (743) 057 025 E-mail: catalin.iordanescu@securitas.com.ro Web: www.securitas.com.ro (Embedded image moved to file: pic03788.jpg) The World leader in Security Solutions Together we’re ready for tomorrow, because knowledge secures the world. Securitas is a global knowledge leader in security. From a broad range of services of specialised guarding, technology solutions and consulting and investigations, we customise offerings that are suited to the individual customer’s needs, in order to deliver the most effective security solutions. Everywhere from small stores to airports, our 310,000 employees are making a difference. Our values are Integrity/Vigilance/Helpfulness Disclaimer: The contents of this e-mail message (including any attachments hereto) are confidential to and for the use of the recipient to whom it is addressed only. If you receive this transmission in error, please notify the sender of this immediately and delete the message from your system. Any distribution, reproduction or use of this message by someone other than recipient is not authorised and may be unlawful. >--------------------------------------------------------------------------------------------------------------------------------------------------| >--------------------------------------------------------------------------------------------------------------------------------------------------| >--------------------------------------------------------------------------------------------------------------------------------------------------| >--------------------------------------------------------------------------------------------------------------------------------------------------| >--------------------------------------------------------------------------------------------------------------------------------------------------| >--------------------------------------------------------------------------------------------------------------------------------------------------| >--------------------------------------------------------------------------------------------------------------------------------------------------| >--------------------------------------------------------------------------------------------------------------------------------------------------| >--------------------------------------------------------------------------------------------------------------------------------------------------| >--------------------------------------------------------------------------------------------------------------------------------------------------| Raul (Customer Support) replied to your question at 11:14 AM on 11/24/2016. Original question: Hi, I have managed to add the Dahua hcvr5216a-s2 but I have no video image. The message display “Connection to Dahua DH-hcvr5216a-s2 - camera 1 lost. Trying to reconect…” I’m on Milestone Corporateversion 10.0a Reply: Hi Catalin, 1. please make sure that the camera and the client pc are time-synchronized with the Xprotect server 2. confirm that the firmware of the DHI-HCVR5216A-S2 is the supported: DH_HCVR5x16-S2_Eng_P_V3.200.0004.6.R.20151123 (If you do not have this firmware version installed, please do so. You will have to re-add the camera if you need to change the firmware) 3. Last but not least, if you have a firewall enabled, please disable it for troubleshooting purposes. Tip! To respond, either reply to this email or click this link: https://mymilestone.force.com/support/login?startURL=%2Fsupport%2F_ui%2Fchatter%2Fservice%2FChatterAnswersUi%3Fid%3D9060O000000XaSa

4

Hello again,

I have solved the admin password issue for Dahua DVR, but the problem persists in XProtect Corporate.

I can see all the setting for cameras connected to DVR but I can’t see any video stream.

Again when I make a connection via web browser on the same machine, I can see video streams.

Please advise.

I use Xprotect Corporate 10.a

Device pack 8.8

5

Please create a support ticket if you are so kind and if you have not done so already and we will gladly further investigate.