I have recently upgraded to xprotect 2016 to utilize the intel quick sync feature, but seem to be having trouble enabling it even after following the Hardware Acceleration check list. After setting the hardware acceleration to auto, the video diagnostics overlay shows that hardware acceleration is still off. Device manager shows the only display adapter available is Intel HD Graphics 530. Is there a hidden setting that I am missing? Also the video in the smart client cannot be viewed. It shows up fine in the manager, but the smart client just shows a frozen image. So it could be that hardware acceleration is off because there is no video to decoded. If so, what else could be wrong? Everything ran fine on the older system running the latest build of 2014. Anyone else run into this problem?
Which version of Windows you are using? Hardware accerleration works only in Win8 or later.
Apologies for not mentioning that. Windows 10.
Then I would suggest:
1. Check in http://ark.intel.com to see whether your CPU supports Intel Quick Video Sync.
2. Update with the latest Intel HD graphics driver from the Intel web site.
3. Switch off multicast in Smart Client to see if the live video is streaming properly. The video shows up fine in Management Client because it always uses unicast.
Thank you Wai-chung for your supportive ideas. I had followed the “Milestone XProtect Smart Client Hardware Acceleration Guide” made available from the Manuals and Guides download section. I affirmed my cpu is quick sync capable via intel’s ark site, igpu had been enabled in bios, the intel display adapter is present in device manager, and the latest intel hd graphics driver is installed (20.19.15.4424). I had previously disabled the multicast option hoping that would solve my issue, but after trying that and double checking if my SLC is current, I decided to try my luck with the forum. I did notice that in the video diagnostic overlay, the video codec reads JPEG even though the settings in the management application is set to H.264. Also the “Render queue underflow count” continues to to go up in value. I’m not sure if it matters, but it caught my attention.
So as I was double checking my settings in the management application, I noticed that for some reason I set the camera’s “Scheduling and Archiving” online setting to “Always Off” which would explain why the smart client wasn’t getting any video and in turn explains why the hardware acceleration remained off. Word of advice, take breaks often when having to stare at a screen for a long time. Thank you Wai-chung for taking the time to help me diagnose my issue.