Logs for debugging connection issue?

MIP
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1

Hi,

Rectently, the smart client failed to connect to VMS server from time to time(it didn’t work for half day once and became ok itself automatically later). The audit log didn’t show any login related info regarding the faied login. I tried to use wireshark to capture info and failed to get any clues. Compared with the successful login, the only difference is that the server didn’t return any further APP data. Seems the initialized connection was already setup. Is there any other log or debug method I can refer to get the root cause? Btw, I’m absolutely sure that the network is fine between client and server.

2

You can enable further logging by uncommenting the following line in [c:\Program](file:c:/Program) Files\Milestone\XProtect Smart Client\Client.exe.config:

 <!--<Appender type="File" level="debug" filename="%ALLUSERSPROFILE%\\Milestone\\XProtect Smart Client\\ClientLog.txt" archive="%ALLUSERSPROFILE%\\Milestone\\XProtect Smart Client\\ClientLogs\\" maxsize="10"></Appender>-->

If that does not give an indication you will probably have to contact support.