Milestone connection issue

MIP
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1

I’ve been seeing the following error when trying to connect to a milestone camera:

MIP: Error: ImageViewerWpfControl.CameraFQID ():Exception source: VideoOS.Platform.SDK.UI

Exception type: VideoOS.Platform.MIPException

Exception message: Server not found in configuration

Exception target site: set_CameraFQID

at VideoOS.Platform.SDK.UI.PlatformImageViewerWpfControl.set_CameraFQID(FQID value)

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this error only occurs on the first attempt, upon closing the window and relaunching without exiting the application I am able to connect and view the camera feed

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the error is thrown when trying to set the FQID like so

new FQID(this.CameraId);

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where CameraId is a string that contains the camera FQID

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Could you please help me pinpoint the source of this error?

2

We assume that there might be a timing issue and configuration might be not loaded correctly. Can you please provide a small sample for reproducing the same error that you mentioned?

3 
CCTVViewPopOutNew linkedCameraTileView = new CCTVViewPopOutNew();
        linkedCameraTileView.IsSharedControlsVisible = true;       
 linkedCameraTileView.RowCount = cellCount;
        linkedCameraTileView.ColumnCount = cellCount;
        linkedCameraTileView.CameraBoxes = new ObservableCollection<CameraModel>(cameras);
        linkedCameraTileView.Show();

where CameraModel is an object that contains the camera details such as FQID and ServerId as strings.

Upon opening the window I am iterating over the collection of cameras and initializing a milestoneImageViewer with the associated details.

The PopoutNew object is a WPF window

4

Thank you for the code, but sorry, can you please provide an application for reproducing the issue? Because we cannot see the issue with the code.

5

that might be difficult since even I am having trouble reproducing it outside of the specific project.

I have the same code in other projects within the same solution with no issues, it’s only a specific project that is throwing this error.

Could you tell me the potential causes of the error message I shared?

What do you mean by timing issue?

6

The timing could pertain to how the plugin is loaded.

One example is loading of properties in the Event Server BackgroundPlugin class, please read here: https://doc.developer.milestonesys.com/html/index.html?base=miphelp/class_video_o_s_1_1_platform_1_1_background_1_1_background_plugin.html&tree=tree_search.html?search=configuration+changed

This could actually be the answer for your observation. If it does not fit please outline in what environment your plugin runs and whether it runs on start-up, on event, timed or on user action?

This information might help us but ideally you could give us a mini project we could use to reproduce the issue in the Milestone test lab, that is the background for our request above.