MIP - Why would list of cameras does not include PTZ cameras?

MIP
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1

Hi,

I am attempting to integrate our application with a Milestone XProtect 2019 R3 server. The integration is able to successfully login and connect to the XProtect server and get a list of cameras.

However, that list does not include any PTZ cameras. Would there be any permissions / configuration options on the server that would prevent these cameras being included in the list?

The user we are logging in as is in the admin group.

Thanks,

Charles

2

I tried to reproduce this symptom, but I couldn’t. I tested with Configuration Access sample and it worked. This sample might be helpful for you. You will see a PTZ camera in the camera groups tree.

https://doc.developer.milestonesys.com/html/index.html?base=samples/configaccess_sample.html&tree=tree_search.html?search=configaccessviasdk

Can you please use this sample?

And please let us know if you’re still missing the PTZ cameras.

Also please let us know which method are you using?

3

Rie,

I have been able to solve the problem.
The recording server (AKA PTZ camera) has a set of PTZ options. If the PTZ option is enabled (i.e. the Enable PTZ check-box is checked), then that camera does not appear in the list of cameras retried via the SDK.

Charles