Mobile Server (service) stops when I send getExport command

MIP
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1

Hello Milestone Dev Community,

I have to develop a script that export on demand video clip of a camera (given start and end time)

For that, and thanks to this forum, I use startVideoExport command and getExport.

The startVideoExport is working well, and the first getExport too.

I have a state 0 result, meaning my export is queued.

But when I do a second getExport, I have “Connection Failure” and the windows service of the Mobile server stops.

I check the logs and I have nothing particuliar.

So I have 2 questions :

  • Why the server stops when I ask for an export status
  • Is there a better (and quicker) way to extract some avi/mkv video ?

Thanks !

2

Hi,

The stopping of Mobile Server looks like a bug (definitely not expected behavior). You can look in Windows Event Viewer for errors and logs in ProgramData. This may help for investigating the problem.

Another approach to create an export is by using investigation functionality which includes :

You may refer to documentation for more information

/Svetlana