New Cardholder before polled for

MIP
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1

I would like to Add a New Cardholder if it does not exist yet in Milestone ACM.

I know Milestone will poll for New Cardholders occasionally.

  1. How often often (or when) does Milestone poll for new cardholders?
  2. And How could I initiate this process to happen?
  3. Or How can I add a new cardholder, that I am aware of from an event coming from my Access Control system?
2

2. In the Management Client under the Access node you will find the refresh configuration button.

There might be other ways to refresh so let me investigate deeper.

3

Looking deeper into this I find that my first answer was wrong.

Whenever the Smart Client needs the cardholders the AC system is queried directly, but the information is cached in the Event Server.

There is a setting in videoos.event.server.exe.config to control how old the cache can be before you query the AC system.

AccessControlCredentialHolderCacheExpireTimeSpan

Default is one day.