I got a frustrating bug where I could see my ONVIF camera in management client but not in the in the Smart Client. The PTZ in the Smart Client was working.
After going completely bananas, I tried turning off the hardware acceleration and to my suprise was able to see the camera.
Want my hardware specs?
Please seek guidance in the Support Community when it comes to the Smart Client not working.
https://supportcommunity.milestonesys.com
When you open a question on Support Community consider these questions
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Could you please try to run the Smart Client, enable the diagnostics overlay and see if it shows pictures and what kind of hardware acceleration decoding it reports?
Do your other cameras work fine in this installation? (Hoping you have other cameras for the comparison but I realize you might not have it.)
If you try another client PC (other hardware) does it behave the same?
What product and version is your XProtect?
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Hi Bo!
Could you please try to run the Smart Client, enable the diagnostics overlay and see if it shows pictures and what kind of hardware acceleration decoding it reports?
Notice how the right image has acceleration on GPU and the left image says “arret” which means stop. The left image is onvif
Do your other cameras work fine in this installation? (Hoping you have other cameras for the comparison but I realize you might not have it.)
Yes, just the onvif not working
If you try another client PC (other hardware) does it behave the same?
Does not behave the same but I think the other system does not have a graphics card
What product and version is your XProtect?
2018R1 Essential+
As this is not related to software development with the MIP SDK, which is the focus of this forum, please ask again in the support community, you should get better help from the partners using the support community.
Oups, sorry I don’t know why I posted it here…
