When I receive an anwser by mail, it takes minutes to be displayed on the web site.
I answered before the display and I lost my answer.
Could you add on the case a “product” web site?
I have really lots of difficulties to navigate on the web site.
Are you using the Developer Forum here or something else?
The problem appears on case. There is no synchronization between the mail and the update on the web site and answer is lost. I think mail must be sent after the update on the web site.
is this about the support case interface or the developer forum? If it is the former please mention the issue there instead.
It is about the support case interface.
There is no item to open a case on the web site so I must go on the developer forum.
There is a lack of synchronization between mails and messages displayed on the site for the cases.
Answer from Milestone:
“It is a known issue that from we at Milestone Technical Support update a support case and you get the email and until the support case web site is up-to-date there can be a delay. Unfortunately the technical design of the website and support system is causing this and currently we have no solution or workaround. We will have to ask you to be patient and retry a little later of the support case on the web site is not up-to-date.”
So there is no possibility to solve that.