PTZMoveStart command does not work.

MIP
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1

I use the protocol to controll the ptz.But the PTZMoveaStart command does not work.
The request likes this:
<soapenv:Envelope xmlns:soapenv=“http://schemas.xmlsoap.org/soap/envelope/” xmlns:xpr=“http://videoos.net/2/XProtectCSRecorderCommand”>
soapenv:Header/
soapenv:Body
xpr:PTZMoveRelative

xpr:tokenTOKEN#39e4831a-2efc-4704-997f-855e0dc24201#win-g8768qb07f9//ServerConnector#</xpr:token>
xpr:deviceId718c24fa-e917-41e9-b28a-a29fb84e529f</xpr:deviceId>

xpr:ptzArgs

xpr:movement

xpr:namepan</xpr:name>
xpr:value1</xpr:value>
</xpr:movement>
xpr:speed
xpr:namepan</xpr:name>
xpr:value1</xpr:value>
</xpr:speed>
xpr:Normalizedfalse</xpr:Normalized>
</xpr:ptzArgs>
</xpr:PTZMoveRelative>
</soapenv:Body>
</soapenv:Envelope>
@Bo Ellegård Andersen (Milestone Systems) Please help me.Thanks.

2

Please start by verifying that your PTZ camera works correctly with XProtect, do this by using the Smart Client and see if the camera pan, tilt and zooms correctly.

If this works try to do a network trace between the Smart Client and the recording server while dooing PTZ and compare the requests to what you are doing in your protocol integration code.

3

@Bo Ellegård Andersen (Milestone Systems)​

Thanks for your answer.

The camera PTZ works correctly.

I traced network between the smart client.But i found the smart client sending message to the camera rather than recording server.

I try to use the PTZMoveStop command and it works well.

4

One thing strikes me now as odd. You mention the PTZMoveStart but the XML snippet show PTZMoveRelative.

The Smart Client will never send anything to the camera rather than the recording server, I cannot explain your observation, Smart Client will communicate to recording server and recording server will send command (in another format) to the camera, I only suspect something is amiss.

Perhaps you can build and use the PTZPreset sample and then trace this communication instead, it will be more to the point where there is more going on on the Smart Client.