We’ve been exporting plenty of videos using the C# SDK.
Since some time ago, for very high resolution cameras we cannot export anymore.
We do the following:
IExporter _exporter = new MKVExporter
{
Filename = filename,
};
_exporter.Init();
_exporter.Path = path;
_exporter.CameraList = new List<Item>() { camera };
isStarted = _exporter.StartExport(startDate, endDate);
When StartExport is called, it takes a couple of seconds and after that we receive a generic Exception with the message "Recorder offline - ". The file is not generated, and the Progress value in _exporter has the value 100. Nothing else than that when inspecting _exporter value.
This code is correct, as we are able to export from all of the other cameras, even the cameras with this problem some days ago.
When running the ExportSample project provided, we see the same problem.
We are able to export manually from Milestone Client, but that is not suitable for the project.
The cameras has a very high resolution. The time interval is short, no longer than 7 seconds.
What could be the problem?
Thank you.
Best regards