Hi,
We tried to run RemoteRetrievalTaskSample. However it failed to connect to management server when calling RetrievalTaskManager _manager = new RetrievalTaskManager(EnvironmentManager.Instance.MasterSite);_manager.Connect();. Any idea on what might be wrong?
Edge storage is supported in XProtect Corporate, Expert and Professional+.
If that does not explain it..
What XProtect product and version is it you are testing with?
If you do a remote retrieval task in the Smart Client, does it work there, or do you see an error? (When in Playback you find a “Retrieve…” button in the lower right corner.)
The version is Xprotect Corporate 2018R3. The retrival task in the mart client works well. I didn’t see any error.
Testing this I made the observation that the sample works for me if I use a Windows user but fails if I use a basic authentication user.
Please test; is it the same for you, that Windows users work and basic users fail?
Yes, it’s the same for me. It works with windows user but fails with basic user.
Should it be fixed?
Yes, I have reported it as a bug and expect it to be fixed in the next version. Deeper analysis will tel if a fix should be made for the server or for the MIP SDK..
I hope you will be able to use the fact that Windows users do not have this issue to make a workaround solution here and now..
Thanks for the confirmation. I really appreciate it.
There is a very simple workaround when using basic users.
If I start the sample by logging in to https://localhost (or in general to https://SERVERURL instead of http://SERVERURL) the sample works fine!
A fix to the server will be in 2019R2 but untill then please use workaround.
