Smart Client cannot connect to the remote management server.

MIP
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1

Hi Support,

We are testing Xprotect Corporate 2017 R1 and find that Smart Client cannot connect to the remote management server. But the local Smart client can connect to the local management server.

I attached the network capture between Smart Client and management server FYR.

Thanks.

2

As this does not pertain to development but to a general situation you will most likely get better help from the partners active in the Support Community - https://force.milestonesys.com/support/MccSupportCommunity

But perhaps a quicker option would be to see the troubleshooting knowledge base articles you get when you on the knowledge base search for “Smart Client cannot connect”. Knowledge base link - https://force.milestonesys.com/support/MccKnowledgeBase