When using the Video File Import Driver (https://developer.milestonesys.com/s/article/Part-1-Video-File-Import-Driver-Using-the-Driver-Framework-to-write-a-Video-File-Import-Driver-sample) for edge storage, the task status transitions as follows and does not reach Succeeded. Please provide the cause of this issue and the appropriate resolution.
State: InProgress, PercentCompleted: 1 - 99
State: InProgress, PercentCompleted: 100
State: Failed, PercentCompleted: 100
When this issue occurs, the following error is recorded in:
[C:\ProgramData\Milestone\XProtect](file:C:/ProgramData/Milestone/XProtect) Recording Server\Logs\EdgeStorage.log.
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2025-02-15 11:25:37.451+09:00 [ 85] INFO - JOB ADDED No: 86 Runs: 0 Id:c27c8a50-b7ee-4fda-bb0c-d55263840e3c Current:2025-01-02 16:00:00.000Z Start:2025-01-02 16:00:00.000Z End:2025-01-02 17:00:00.000Z StreamHwid: ‘stream:0.0.0’
2025-02-15 11:25:37.455+09:00 [ 73] INFO - JOB EXECUTING No: 86 Runs: 1 Id:c27c8a50-b7ee-4fda-bb0c-d55263840e3c Current:2025-01-02 16:00:00.000Z Start:2025-01-02 16:00:00.000Z End:2025-01-02 17:00:00.000Z
2025-02-15 11:44:56.522+09:00 [ 73] ERROR - JOB FAILED!!! No: 86 Runs: 1 Id:c27c8a50-b7ee-4fda-bb0c-d55263840e3c Current:2025-01-02 16:59:59.876Z Start:2025-01-02 16:00:00.000Z End:2025-01-02 17:00:00.000Z
VideoOS.IO.Drivers.ICPDriverStoppedException: Communication to proxy stopped —> System.TimeoutException: This request operation sent to net.pipe://localhost/e122d952-5449-455f-bcbe-d81535638620 did not receive a reply within the configured timeout (00:01:00). The time allotted to this operation may have been a portion of a longer timeout. This may be because the service is still processing the operation or because the service was unable to send a reply message. Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.
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This issue always occurs when importing an MP4 file with a duration of 1 hour, but does not occur when importing a 5-minute MP4 file.Based on the error details, it seems possible that extending the timeout period for waiting for a response to the request sent to net.pipe://localhost/e122d952-5449-455f-bcbe-d81535638620 (currently set to 00:01:00) could resolve the issue.If this is a potential solution, please provide instructions on how to extend the timeout duration.