VideoOS.Platform.Data.DBExporter generate "Unknow error"

MIP
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1

Hi all,

i have developed a plug-in on 2019 R3 Smart Client (and 2019 R3 xprotect Express+ ) that export cam in db format.

I try to install this plugin on a 2018 R1 SmartClient (and 2018 R1 server).

When i try to export i get this error: “Unknow error”.

I also try to install 2019 R3 Smart Client, it doesn’t give me any errors, but the export process doesn’t start.

I can’t update server version.

Has the VideoOS.Platform.Data.DBExporter() between these two versions changed?

Thanks

G.

2

Is your plugin based on the Smart Client Export plugin sample?

https://doc.developer.milestonesys.com/html/index.html?base=samples/scexport.html&tree=tree_1.html

Does this sample work for you unmodified?

If the sample works for you unmodified try to compare code..

3

Hi, now i can’t try it on that system. I cannot develop on production, i need to work on a test environment.

We find a copy of 2018 R3 server. Now we try on it, but it’s not same version of production environment 2018 R1.

Where can I see or download 2018 R1 documentations and class references?

Thanks.

4

We have try my plugin on 2018 R3 and it work.

5

I have not been able to find changes or fixes in the notes. I am not optimistic using the older MIP SDK will help. I will point you to it despite I do not think it will help.

download.milestonesys.com/MIPSDK/MIPSDK_Installer_2018R1.msi

6

Thanks.

I compare my code with sdk 2018 R1 examples, and everything seems correct.

I think the problem is not related to the version of the server.

Is there any other way to debug this unknown error?

Is it possible that the outdated dot.net (or something like this) version is causing these problems?

Smart client export work well.

G.

7

We try on 2018 R1 server and it work!!!

So there is some problem on that machine. It’s not a version difference.

How can i debug this unknown error?

8

As we had already mentioned, please try to use unmodified Smart Client Export plugin sample first.

https://doc.developer.milestonesys.com/html/index.html?base=samples/scexport.html&tree=tree_1.html

Since you cannot see the issue on your test server, you will need to test or debug at customer site.

If you still have the same error then please check Smart Client logs.

Debugging techniques for developing XProtect Smart Client plug-ins

https://developer.milestonesys.com/s/article/debugging-techniques-for-Smart-Client-plugins

How to enable XProtect Smart Client logging automatically and manually

https://developer.milestonesys.com/s/article/Enable-XProtect-Smart-Client-logging-automatically-and-manually