When attempting to install Xprotect, and receive the message "Error 1603" Unable to install package

MIP
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1

I’m trying to install Milestone Xprotect Enterprise 8.0d to a client PC but there is an error occur when attempting it. Can anyone advise?

Capture Enterprise

Server stack trace:

at VideoOS.Installer.Sequencer.SequenceManager.Install()

at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)

at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(IMessage msg, IMessageSink replySink)

Exception rethrown at [0]:

at System.Runtime.Remoting.Proxies.RealProxy.EndInvokeHelper(Message reqMsg, Boolean bProxyCase)

at System.Runtime.Remoting.Proxies.RemotingProxy.Invoke(Object NotUsed, MessageData& msgData)

at VideoOS.Installer.Sequencer.SequenceManager.BeginInstallDelegate.EndInvoke(IAsyncResult result)

at VideoOS.Installer.UI.WizardPageInstall.InstallationEnded(IAsyncResult ar)

2

Try to search for knowledge base articles on “1603”.

https://developer.milestonesys.com/s/search/All/Home/1603

Alternatively. As this is not related to software development with the MIP SDK, which is the focus of this forum, please ask again in the support community, you should get better help from the partners using the support community.

https://force.milestonesys.com/support/MccSupportCommunity