When i use Protocol Integration for Control PTZ, PTZMoveStart does not working, but have normal Response(200)And PTZMoveHome command work well.What i have to check?

MIP
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2

You might want to check if the PTZMoveStart parameters were correct.

https://doc.developer.milestonesys.com/html/RecorderSOAPhelp/class_recorder_command_service.html#a05db8199a1a7d43d22e30af0c9ab3e71

This sample is a component sample but I am curious if the camera works properly when you use Move start/ Move stop. Can you please test it?

https://doc.developer.milestonesys.com/html/index.html?base=samples/ptzandpresets_sample.html&tree=tree_search.html?search=ptz

3

I had build and made PtzandPresets project. But when I execute program and select camera, the program die. At Window Event Viewer say It has error at CoreToolkit.dll.

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Also, I have test several camera camera to control PTZ, but same result

This is my send message with protocol integration

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<soapenv:Envelope xmlns:soapenv=“http://schemas.xmlsoap.org/soap/envelope/” xmlns:xpr=“http://videoos.net/2/XProtectCSRecorderCommand”>

soapenv:Header/

soapenv:Body

xpr:PTZMoveStart

 <xpr:token>TOKEN#6b3da4ca-3e5f-43df-b7be-7c0634dc6ae7#lenovo-la0x1789//ServerConnector#</xpr:token>

 <xpr:deviceId>0FB8FDDC-1878-4984-8D86-9799D410BAD2</xpr:deviceId>

 <xpr:ptzArgs>

  <xpr:movement>

    <xpr:name>pan</xpr:name>

    <xpr:value>-1</xpr:value>

  </xpr:movement>

  <xpr:speed>

    <xpr:name>pan</xpr:name>

    <xpr:value>1</xpr:value>

  </xpr:speed>

 </xpr:ptzArgs>

</xpr:PTZMoveStart>

</soapenv:Body>

</soapenv:Envelope>

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I think Nothing is wrong.

what i have to do?

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In develope Forum, I saw some posts have same my problem.

(ptzMoveStart command does not work)

What was the solution?

4

Can you please check if the PTZ camera work properly with PTZ control on Smart Client?

5

PTZ camera is working prorerly on Smart Client.

6

Can you please check if PTZ Functionaliy property in your device is supported?

https://www.milestonesys.com/community/business-partner-tools/supported-devices/

devicesupport

7

I checked, and Device support ptz function.

8

Once again, can you please try PTZ and Presets sample? You mentioned that you got an error at CoreToolkit.dll and my guess is that you did not copy the entire set of dlls from the MIP SDK bin folder.

9

Let’s arrange my issue.

My problem is PTZMoveStart Command is not working(but i receive success response) when i use protocol integration, but PTZMoveHome and PTZMoveStop is working well.

So I checked PTZ moving at SmartClient, PTZ support at camera and PTZandPresets sample. All is working well.

I share my command. Please check it is right.

“<soapenv:Envelope xmlns:soapenv=\“http://schemas.xmlsoap.org/soap/envelope/\” xmlns:xsi=\“http://www.w3.org/2001/XMLSchema-instance\” xmlns:xsd=\“http://www.w3.org/2001/XMLSchema\” xmlns:xpr=\“http://videoos.net/2/XProtectCSRecorderCommand\”>”

“soapenv:Header/”

“soapenv:Body”

“xpr:PTZMoveStart”

“xpr:token”+ token + “</xpr:token>”

“xpr:deviceId” + cameraId + “</xpr:deviceId>”

“xpr:ptzArgs”

“xpr:movement”

“xpr:namepan</xpr:name>”

“xpr:value1</xpr:value>”

“</xpr:movement>”

“xpr:speed”

“xpr:namepan</xpr:name>”

“xpr:value0.5</xpr:value>”

“</xpr:speed>”

“xpr:Normalizedfalse</xpr:Normalized>”

“</xpr:ptzArgs>”

“</xpr:PTZMoveStart>”

“</soapenv:Body>”

“</soapenv:Envelope>”

10

I solved my issue.

11

Hi, can you please tell me, how do you fix it ??? thanks in advance. (i am having the same issue).

12

My camera is vivotek SD9366-EHL, I didn’t see it on the https://www.milestonesys.com/community/business-partner-tools/supported-devices/