Why can't I change my license? My devices are telling me that my license is invalid

MIP
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1

Hello Milestone Devs,

I’m currently working on a plugin for Combain. Recently, my license expired, which means I can no longer test my devices in the Smart Client.

I attempted to change the license by following the steps outlined here:

https://doc.milestonesys.com/latest/en-US/standard_features/sf_mc/sf_licensing/mc_changesoftwarelicense.htm

Everything worked up to step 4, where I encountered the error message attached.

Additionally, when I try to enable automatic license activation in the Management Client, I receive an “Access Denied” message.

I’m using XProtect version 2025 R1.

Kind regards,

Joar Rinaldo Roos

2

This is not a development question as it pertains to a general situation.

Normally when you ask a question not related to development I would refer you to the Support Community for guidance, however the best bet here might be to consult the License Chat. You find it near to the bottom of the general support page on the Milestone website.