Why Is the retrieved status always Inactive？

0050O0000071r5KQAQ · November 19, 2018, 9:01am

I use the RemoteRetrievalTaskSample Demo to trigger retrieved the video. And I can see the command that retrieves the video from my devcie, and it is successful retrieving the video to record server. But the status is always inactive. Is the status correct? Do I need to care about this status ?

Bo_Ellegard_Andersen · November 20, 2018, 3:14pm

My observation: When a retrieval task has been started, you can see it if you use the “Get tasks” button, if you use the button again you will see the state change from InActive to InProgress to Succeeded. The “Refresh” button seems to have no effect.

I find this observation a bit strange and I will look into why there is a button with no effect.

0050O0000071r5KQAQ · November 21, 2018, 1:18am

I have used the “Get tasks” button and the state has no change. You can see the date is 6th Nov. And I open this demo again, the state also has no change.

Bo_Ellegard_Andersen · November 22, 2018, 2:01pm

I wonder if you have “dead” tasks. If you open the Management Client and find System Dashboard - Current Tasks and pick the Recording Server you are testing with do you see the same tasks!

In general the MIP SDK sample will keep tasks where the Management Client Current Tasks list will remove those no longer valid, or at least remove the task that completed with “Succeeded”.