XProtect Smart Client fails to import video

MIP
1

In XProtect Go I am able to preview video and configure the camera. However after upgrading Smart Client last month I haven’t been able to record anything because it fails to import video. I can only see an old still shot from the time it used to work before upgrading.

Why is Smart Client not “listening” to XProtect Go?

2

Certainly you should be able to use any recent version Smart Client with your XProtect Go server. This, however sounds like a connectivity issue. Check all the Milestone Services are running. Then try using the Smart Client from the server and finally verify the connectivity from external connections.