Create topics here that don’t fit into any other existing category.
We are using Active Directory (AD) authentication with Milestone. When we log in to the Management Server using an AD account, the login is successful on one machine. However, when we try to log in using the same AD account on a different machine, the login fails. This issue occurs both in the Milestone Smart Client and when using the Milestone SDK.
When we use Basic Authentication, the login works without any issues on all machines. Therefore, this problem appears to be related to AD authentication in Milestone version 2025 R2.
Since this question is not related to software development using the MIP SDK or XProtect integration—which is the primary focus of this forum—please submit it through a technical support case instead.
You can access the support case interface here:
https://support.milestonesys.com/
This requires a login. If you cannot access it directly, use the following steps:
Go to https://www.milestonesys.com/
Log in, then select XProtect.
From there, you will have access to Packs and the Support section.
In the menu, choose the support option that best matches your request.
In general, please open a new topic when asking a question in this forum. Avoid posting questions inside existing topics that are discussing unrelated subjects.