Access multicast feed in the ImageViewerControl in Milestone 2018 R2

MIP
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1

Hi, I am trying to display multicast feed from the camera using imageViewerControl.UsingMulticast = true;

but getting Multicast connection to server lost. Kindly let me know if any other settings to be done.

Thanks in advance

2

Please use the latest MIP SDK 2019 R3. It is strongly recommended to always use the newest MIP SDK. There is a chance that the newer MIP SDK will solve the issue.

Please verify that the multicast feed from the camera is available via Smart Client. If there is a general issue with multicast the Smart Client will not do multicast. If the multicast can work in SC, then we need to investigate because either your code or the SDK in general might be wrong. If the Smart Client cannot do multicast we need to troubleshoot the general setup instead (then it is maybe better to ask the Support Community instead - https://supportcommunity.milestonesys.com).

3

Hi, I am having a similar problem that it seems to appear to be happenning sometimes, not always.

It started some weeks ago and without any changes to our code.

Now, after lossing live view in our ImageControl, we go, check and the following error is being shown: “Multicast Connection to Server is Lost”.

We have several Recording Servers and it seems to be happening only in a few of them.

Is there any configuration that needs to be check in each recording server or camera that affects this?

I already check multicast setting in both Recording Servers (the one with the camera not having this issue and the one that have it) and seems to be the same (the are only using different start and end ports, but the rest is the same).

Could you give me some guidelines about what do I need to check?

Thanks in advance.

4

Let me repeat, please use the latest MIP SDK and please verify that the multicast feed from the camera is available via Smart Client. If the multicast can work in SC, then we need to investigate because either your code or the SDK in general might be wrong. If the Smart Client cannot do multicast we need to troubleshoot the general setup instead (then it is maybe better to ask the Support Community instead - https://supportcommunity.milestonesys.com).