AlarmUpdate Generate exception On Client 2023R3

Hello,

I develop a plugin that work fine on 2023R2 Client and now I testing on 2023R3.

The Plugin register the MessageReceiver.

And in some condition need to set the alarm to “CLOSED”

 alarm.State=11;
 try
 {
     IAlarmClient alarmClient = _alarmClientManager.GetAlarmClient(EnvironmentManager.Instance.MasterSite.ServerId);
 //alarmClient.OpenClient();
 //System.Threading.Thread.Sleep(5000);
  
     alarmClient.UpdateAlarm(alarm.Id, "Automatic Close Alarm", 11,1, DateTime.Now,"");
 }
 catch (Exception ex)
 {
     EnvironmentManager.Instance.ExceptionDialog("MessageHandler", ex);
 }

On client 2023R3 I get this error:

************** Outer Exception **************

Tipo di eccezione:System.ServiceModel.FaultException

Messaggio di eccezione:An error occurred when verifying security for the message.

Sorgente eccezione:mscorlib

Sito di destinazione dell’eccezione: HandleReturnMessage

Server stack trace:

in System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)

in System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

in System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

in System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:

in System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

in System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

in IAlarmCommand.UpdateAlarm(Guid id, String text, Int32 state, Int32 priority, DateTime time, String assignedTo)

in VideoOS.Platform.Proxy.AlarmClient.AlarmClientCredentials.UpdateAlarm(Guid id, String text, Int32 state, Int32 priority, DateTime time, String assignedTo)

in AlarmPopup.Background.AlarmPopupBackgroundPlugin.CameraListReceiverAlarmLine(Message message, FQID destination, FQID source)

************** System Info **************

This is a known issue..

When you have a Smart Client plugin you will need the users to patch their Smart Client.

Please see - https://supportcommunity.milestonesys.com/KBRedir?art=000059864&lang=en_US