An error appears when I am trying to send an analytic event

MIP
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1

2021-09-27 18:37:13.591 UTC+02:00 Error StoreStateForBaseEvent Exception source: VideoOS.Event.Server

Exception type: System.NullReferenceException

Exception message: La référence d’objet n’est pas définie à une instance d’un objet.

Exception target site: StoreStateForBaseEvent

à VideoOS.Event.Server.MIP.CommunicationService.CommunicationService.StoreStateForBaseEvent(BaseEvent baseEvent)

which is the reason behind this error?

2

Can you please check if Analytics event settings is enabled on Management Client? Start Management Client – Tools – Options – select Analytics Events tab – Check on Enabled in Analytics Events.

Do you send Analytics Event via protocol to port 9090 or send Analytics Event via the messaging (MessageId.Server.NewEventCommand)?