We are facing some issue in Recording server, where frequent warning message is generated in log file which is stated below:-
2020-03-26 14:44:44.478+05:30 [ 3] WARNING - The category named: ‘VideoOS Failover State’ does not exists for counter: ‘Started’
2020-03-26 14:44:44.478+05:30 [ 3] INFO - Service added: 2B2D3601-5857-44A3-880F-BE7957B5B27E for Milestone XProtect Recording Server
2020-03-26 14:44:44.478+05:30 [ 3] INFO - Sucessfully maintained live counters; currently active live counters: 0
2020-03-26 14:44:44.478+05:30 [ 3] INFO - Sucessfully applied new configuration; active counters: 532
2020-03-26 14:44:44.478+05:30 [ 3] INFO - The current queue length is: 0 items
2020-03-26 14:45:44.383+05:30 [ 20] INFO - Registering data collector…
2020-03-26 14:45:44.383+05:30 [ 20] INFO - Data collector register id = 5
2020-03-26 14:45:44.383+05:30 [ 20] INFO - Preparing to update configuration…
2020-03-26 14:45:44.430+05:30 [ 20] INFO - Sucessfully retrieved configuration from server
2020-03-26 14:45:44.445+05:30 [ 20] INFO - Active counters before applying new configuration: 532
Due to above the error the LIVE view in milestone is not visible where as at the backend recording is going on. And when we restart the services the LIVE view is able to view.
Thanks,
Shankar M V