Auto-close alarm option disabled for custom plugin events

[mariorui]

Hello,

I am developing a custom integration plugin using the Milestone MIP SDK.

The plugin generates events (for example controller Online/Offline events) which are correctly registered in the system using EventType, StateGroupID, and states (e.g., Online / Offline). The events are received by the Event Server and can successfully trigger alarms in the Alarm Definitions.

However, when creating an Alarm Definition based on these custom events, the option “Auto-close alarm” appears greyed out and cannot be selected.

The alarms themselves work correctly (they are triggered by the event), but we would like the alarm to close automatically when the corresponding restore/state-change event occurs.

My questions are:

1. Is it possible for custom plugin events (MIP SDK) to support the Auto-close alarm functionality in Alarm Definitions?

2. Are there any specific requirements in the plugin implementation (e.g., StateGroup, State, or event configuration) that enable this option?

3. Or is the Auto-close alarm feature limited to certain native event types provided by XProtect?

Any clarification or recommended approach would be greatly appreciated.

Thank you.

Mário Martins

[ChristophAcs]

as far I know the auto close are just for some buil in’s like motion start, motion stop.

We have a custom alarm integration that uses the alarms defined in Milestone. We do have supervised inputs and use supervisedInputCut and SupervisedInputShort. However, The Milestone alarm definition has the Auto-Close checkbox greyed out.

Yes, currently there is no functionality for what you want. We will ask Milestone Management to put it on the wish-list for future enhancement development work. A prioritization needs to be made by Milestone Product Management, so it is not possible to say when, or even if, this will be developed.