Camera connection get lost frequently with VideoOS.Platform.Client.ImageViewerControl

We have a 32bit WPF application. We want to make a “MileStone Component Integration” using MIP SDK. Our goal is to communicate with MileStone VMS and determine the PTZ Type(Absolute or Continuous or Relative) of a particular camera.

To show the camera streaming we are using VideoOS.Platform.Client.ImageViewerControl. But the control frequently lost the connection with the camera. Specially at the time of PTZ operation. Whenever we initiate any PTZ command, first the connection gets lost and then again reconnect. This causes an unsatisfactory user experience. I was wondering what are the possible causes for this type of issues.

Can you see the same issue in the 32 bit Smart Client?

This could be a general issue with your test installation.