Cannot Export Audio Only

MIP
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1

Hi All,

I have recently added a stand alone AXIS microphone into the system, its runs under a RTSP connection and is configuired in the XProtect Management Client to record. This all seems to work well.

In the XProtect Smart Client , The new microphone displays in the Audio sections under “Microphones to Listen to” As in below image. This all works well and good in both the “Live” viewer and also the “Playback” viewer.

As it works ok in the playback viewer, i would have assumed that if id like to export this from a particulaer time in histiory that i could…

Capture3
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When i setup an export it displays the following,

  • I select the Microphone in items - Looks OK
  • I select the Media Format as Audio Only - Looks OK
  • Timeline slider displays data - Looks OK
  • Player says no recorings available - Doesnt look OK??
  • Estimated Size says 0 Bytes - Doesnt look OK??

Capture2
Capture2602×480 76.2 KB
If i go to export it fails on “No data is available in the selected time range”.

Untitled1
Untitled1559×250 30.1 KB

My question is why can i playback this audio at that particular time, this proves that it is recoreded. But cannot export this, resulting in a the error that no data is available??

Thanks in advanced,

NP

2

As this is not related to software development with the MIP SDK, which is the focus of this forum, please ask again in the support community, you should get better help from the partners using the support community.

https://supportcommunity.milestonesys.com

3

Hi Nathan,

We encountered the same problem in a big project Milestone.

In conclusion, you cannot export audio recording if the microphone and speaker is not linked to a camera and the camera needs to be recording video.

In this case you can export audio only or both.

Best