Hi Milestone,
As advised, I am starting a new post here. Reiterating our challenge:
We are trying to retrieve accurately the event that happened. From a given timestamp of an event given by milestone, we are trying to pull the VOD stream.
We understand that the way the VOD stream is being pulled, if we wanted a to play a specific timing of recording, we have to account the number of seconds that has elapsed from the beginning of the recording.
From the ONVIF API we used getRecordingInformation but the time that is being reflected seems erroneous as the event happened, for example at 22-10-06 18:02, but the pulled recording information is:
Start: 22-09-06 02:10:28
End: 22-10-02 02:10:28
As this integration is of extremely high importance, is it possible to arrange for a call tomorrow to discuss this with my developers around 1pm Singapore time? (GMT + 8)
Can you please verify that there is recording for that period
Hi Ulyanova,
1. Time is in-sync across the recording servers and workstation
2. The time zone identical on all machines
3. The recordings are continuous
Hey,
I cannot reproduce internally.
For further investigation of the problem we need more details:
Do you have more than one stream for that camera?
What is the retention time of the video recordings?
Can you please provide product versions (XPCO , Open Network Bridge).
Can you please turn on Trace logs of Open Network Bridge and provide logs.
MIPSDK logs as well.
Hi,
Q: Do you have more than one stream for that camera?
A: Yes, Current camera can support more than 2 stream.
Q: What is the retention time of the video recordings?
A: 31 Days
Q: Can you please provide product versions (XPCO , Open Network Bridge).
A: XProtect Corporate 2022R1, And Network bridge is 22.2.1 which is the latest version.
Q: Can you please turn on Trace logs of Open Network Bridge and also MIPSDK to provide logs.
A: We are asking for the bridge logs. For MIPSDK is that something that we need to install a plug-in for? Currently we are not installing any plug-ins for that.
no , they are on the same machine as Open network Bridge
One more thing
You may try to playback the video stream by providing utc time in range header of Play command.
This way you will not need the start /end of recordings
For more information you can look here:
https://developer.milestonesys.com/s/question/0D53X000065L4GPSA0/how-is-the-rtsp-string-format-to-get-recorded-video-basedon-datetime
@Svetlana Ulyanova,
We have the logs, how can we send them over to you?
you can attach them to your post. There is a button below the message box