ChangeDeviceRecordingStorage exception

General
1

Hi,

using SDK 2023 R2 , XProtect corporate 2024 R3.

ChangeDeviceRecordingStorage randomly throws an exception: VMO61109: The recording storage is unavailable.

What is this exception, and why do we get it?

After trying multiple times (7-8), it succeeds.

Thanks,

Vega

3

Hello Vega,

The error you’re getting is coming from the recording server for one of the following reasons:

  1. The recording storage where the device is currently recordng is unavailable
  2. The recording storage where the device is being moved to, is unavailable

You might also get the error if the server is having trouble communicating with the recording server. Do you get the error fast - or roughly after 30 seconds?

If it takes about 30 seconds or more, then it is probably the communication between the server and the recording server that is unstable.

Regards

Klaus