We are experiencing the CommunicationMIPException with the message “unable to connect toolkit.” Can you provide guidance on the potential causes of this issue? Are there specific ports that need to be allowed, or any settings that should be configured within the milestone?
Here is a code snippet for reference
Unfortunately “unable to connect toolkit.” can have multiple causes. One is if there was never any recording on the camera. Please start by verifying that you see video in Smart Client in playback mode.
There are no special settings required as the MIP SDK uses the same ports as the regular system i.e. Smart Client.
Hi Bo, Thank you for your response. However, the recording is already enabled. Can you provide a list of all potential causes for this issue so that we can investigate each one?
Did you test that the Smart Client in the same PC using the same user will work without error, can see playback from the same camera?
While the above is a common cause any internal malfunction in the Recording Server service, and the media database, and communication therewith can cause this.
