Connection closed trying to connect to Recording Server

General
,
1

We have a customer with the following issue. Our software using Protocol Integration is able to login to their centralized Management Server but the requests to the Recording Server which is on the same machine as our software, throw a WebException with the following error message: “an existing connection is forcibly closed by the remote host”. We do not have remote access to the machine, only Zoom sessions with shared screen.

Any recommendations for troubleshooting this are greatly appreciated.

Thank you very much for your assistance.

Best regards,

Ruslan Georgiev

2

I am guessing that you have the same issue using the Smart Client as you have using your software, and then it could be a general networking / routing issue and then I think the general technical support would have recommendations.

Support cases interface is found following this link. https://support.milestonesys.com/

3

The customer is stating that they can view cameras via Smart Client from a different machine. I believe the issue is occurring only on the localhost. I have instructed them to open a support case.

Thank you very much for your help.